Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Haverstock

Massena

Summary

Dynamic customer service professional with a strong commitment to enhancing client experiences. Known for excellent communication skills, and a proven ability to engage effectively with diverse populations. A dedicated team player who thrives in fast-paced environments. Ability to multitask while still providing the best experience. Eager to learn new skills.

Overview

7
7
years of professional experience

Work History

Server

Highland Family Restaurant
Massena
01.2023 - 09.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Ran drink and food orders in a timely manner.
  • Use of the POS system to input food orders and take payment for the correct amount owed.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled incoming calls promptly.

Patient Service Representative

First Care Urgent Care
Hopkinsville
10.2021 - 12.2022
  • I greeted patients and determined what they needed to be seen for.
  • Obtain patients' demographic information and up-to-date insurance.
  • Verify that the insurance information is active, and if a copay is required.
  • I took co-payments as needed.
  • Answered incoming calls in a professional and timely manner.

Patient Access Representative

Massena Memorial Hospital
Massena
04.2021 - 07.2021
  • I greeted incoming patients and directed them to the appropriate place.
  • I registered patients for their appointments and obtained up-to-date patient demographic information.
  • Answered switchboard calls and transferred calls to the appropriate place.
  • Pre-registered patients for upcoming procedures.
  • Verified insurance information and determined whether a copayment was needed, or if other payments were required.
  • Obtained copayments at the time of service.

Lead Patient Registration Clerk

Adirondack Health
Saranac Lake
02.2019 - 12.2020
  • My job was to oversee the patient registration staff and ensure that they were doing their jobs correctly and efficiently.
  • Train new employees and retrain current staff members, providing guidance and support.
  • Participated in training sessions related to new software applications.
  • Pre-registered patients for upcoming appointments.
  • Assist with billing and collections, as needed.
  • I corrected the denied claims and resubmitted them.
  • I attended staff meetings, denial management meetings, and case management meetings.

Patient Access Representative

Adirondack Health
Saranac Lake
01.2018 - 02.2019
  • I answered the switchboard phone and directed calls appropriately.
  • I greeted the patients and determined what they were there to be seen for.
  • Registered patients for their appointment.
  • Obtained updated patient demographic information and correct insurance.
  • Verified their insurance and determined whether there was a copayment needed at the time of service.
  • Collected co-pays and other payments from patients at time of service.

Education

High School Diploma -

St. Regis Falls Central School
St. Regis Falls, NY
06-2015

Cosmetology License -

Franklin County Boces
Malone
06-2015

Skills

  • Excellent customer service skills
  • Multi-tasking in high-stress situations
  • Problem solving
  • Time management
  • Insurance verification
  • Data Entry
  • Employee training
  • Effective communication

Timeline

Server

Highland Family Restaurant
01.2023 - 09.2024

Patient Service Representative

First Care Urgent Care
10.2021 - 12.2022

Patient Access Representative

Massena Memorial Hospital
04.2021 - 07.2021

Lead Patient Registration Clerk

Adirondack Health
02.2019 - 12.2020

Patient Access Representative

Adirondack Health
01.2018 - 02.2019

High School Diploma -

St. Regis Falls Central School

Cosmetology License -

Franklin County Boces

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Chelsea Haverstock