Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Hawks

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.


Overview

10
10
years of professional experience

Work History

Store Manager

Francesca's
09.2022 - 05.2024
  • Learned inventory management techniques and store layout optimization.
  • Supported team in maintaining store cleanliness and organization.
  • Assisted with customer inquiries, ensuring positive shopping experiences.
  • Monitored stock levels and reported discrepancies to ensure accurate inventory tracking.
  • Implemented basic merchandising strategies for product displays.
  • Adapted quickly to point-of-sale system operations for seamless transactions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Office Manager

Welltech Internal Medicine
03.2022 - 08.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
  • Coordinated communication between medical staff and patients, improving service delivery and patient satisfaction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Addressed and remedied all patient or team member issues.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Consulted with healthcare professionals on business decisions.

Community Health Worker

Ballad Health System
10.2021 - 02.2022
  • Conducted community outreach to educate residents on health resources and services available.
  • Assisted in developing and implementing health promotion programs tailored to community needs.
  • Evaluated client eligibility for health services, ensuring accurate documentation and compliance with guidelines.
  • Coordinated referrals to healthcare providers, facilitating access to necessary medical care for clients.
  • Facilitated support groups addressing mental health, nutrition, and wellness topics within the community.
  • Collaborated with local organizations to enhance service delivery and streamline health initiatives.
  • Advocated for underserved populations, promoting awareness of public health issues affecting the community.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Led outreach activities to target specific demographics and promote health initiatives.

Medical Assistant and Assistant Manager

Bentley Medical & Aesthetics
06.2020 - 09.2021
  • Administered patient intake processes, ensuring accurate documentation of medical histories and vital signs.
  • Assisted in clinical procedures, supporting physicians with examinations and treatments to enhance patient care.
  • Coordinated scheduling for patient appointments, optimizing clinic workflow and enhancing patient satisfaction.
  • Managed inventory of medical supplies, maintaining adequate stock levels to support daily operations effectively.
  • Educated patients on post-treatment care instructions, improving adherence to health guidelines and recovery outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Office Manager & Paralegal

Robert Bates & Associates
11.2018 - 04.2020
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.

Unit Secretary and Medical Assistant

Holston Valley Medical Center
02.2014 - 08.2018
  • Coordinated patient appointments and managed scheduling for efficient clinic operations.
  • Maintained accurate medical records using electronic health record systems.
  • Assisted healthcare providers with administrative tasks to ensure seamless workflow.
  • Communicated effectively with patients, addressing inquiries and providing information on services.
  • Trained new staff on office protocols and administrative software applications.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Maintained rapport with physicians, nurses, and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Served on the Unit Committee to oversee and implement new protocols, maintain employee retention, orient new employees, etc.

Education

No Degree - Nursing

King University
Bristol, TN

High School Diploma -

Sullivan East High School
Bluff City, TN
05-2010

Skills

  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Customer service management
  • Cash management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Goals and performance
  • Team building and leadership
  • Friendly and positive
  • Team leadership and coaching

Timeline

Store Manager

Francesca's
09.2022 - 05.2024

Office Manager

Welltech Internal Medicine
03.2022 - 08.2022

Community Health Worker

Ballad Health System
10.2021 - 02.2022

Medical Assistant and Assistant Manager

Bentley Medical & Aesthetics
06.2020 - 09.2021

Office Manager & Paralegal

Robert Bates & Associates
11.2018 - 04.2020

Unit Secretary and Medical Assistant

Holston Valley Medical Center
02.2014 - 08.2018

No Degree - Nursing

King University

High School Diploma -

Sullivan East High School

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