Chelsea Hayes
Walker,La
Summary
In my current role, my primary objective is to support the functioning of business operations, policy enforcement, customer relations, employee engagement and accounting.
Overview
16
16
years of professional experience
Work History
Duty Manager
Signature Flight Support
Lafayette, LA
08.2016 - Current
- Managing staff, policy enforcement, and customer relations.
- Responsible for invoice accuracy and running invoices, bill coding, payment on accounts/collections, tenant lease management and running rent
- Among other various duties.
Customer Service Manager
Landmark Aviation
02.2011 - 08.2016
Customer Service Rep
Million Air/Odyssey Aviation
04.2008 - 02.2011
Education
Diploma -
Beau Chene High School
05.2006
Skills
- Cash Management
- Performance Management
- Employee Development
- Culture Improvements
- Inventory Management
- Operations Management
- Business Administration
- Delegating Work
- Time Management
- Goal Setting
- Customer Service
- Team Supervision
- Service Coordination
- Written and oral communication
- Shift Scheduling
- Operational Oversight
- Attention to Detail
- Policy Enforcement
- Staff Training
- Team Development
- Facilities Maintenance
- Customer Communication
- New Employee Training
- Operational Efficiency
- Staff Scheduling
Skills/ Applications
- Customer relations
- Policy enforcement
- Budget control
- Daily Accounting duties
- Lease management
- Collections
- Communication
- Problem-solving
- Oracle
- Coupa
- AS400
- CRM data
- DocuSign
- Excel
Additionalinformation
Finding areas of improvement and coming up with strategies to improve workflow and customer satisfaction., To successfully lead and be part of a team who thrive daily
Roles And Responsibilities
Managing staff, ensuring all corporate policies are being followed, and customer relations. I am responsible for fuel management, checking invoice accuracy and running invoices, approving payroll, coding bills for payment, payment on accounts/customer aging, tenant lease management and running rent. Among other various duties.
References
- Jan Chalk, 251.402.2266, Area Accounting Manager, Signature Flight Support, 11/2023
- Cory Fruge, 337.654.2020, Corporate Pilot, Self employed
Timeline
Duty Manager
Signature Flight Support
08.2016 - Current
Customer Service Manager
Landmark Aviation
02.2011 - 08.2016
Customer Service Rep
Million Air/Odyssey Aviation
04.2008 - 02.2011
Diploma -
Beau Chene High School