Chelsea Hays
Lakeland,FL
Summary
At John J. Jerue, Inc., I excelled as a Transportation Broker, leveraging my expertise in Transportation Management Systems and exceptional problem-solving skills after training alongside every department. Every step from enhancing our service at the time of delivery to achieving significant cost savings for clients. My proactive approach and ability to adapt quickly fostered strong relationships and drove business growth which is a reflection of my commitment to continuous improvement and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Transportation Broker
John J. Jerue, Inc.
01.2009 - 11.2023
- Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Coordinated with shipping and transport companies on behalf of clients.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Implemented innovative tracking systems to provide real-time shipment updates for clients.
- Mentored junior staff members by sharing knowledge about best practices; promoted teamwork culture resulting in increased productivity levels.
- Conducted regular reviews of carrier performance, identifying areas for improvement and potential partnerships.
- Worked closely with finance department to monitor budgets and ensure profitability of transactions while minimizing risks related to credit exposure or payment defaults from customers or carriers alike.
- Managed a diverse portfolio of clients, tailoring services to meet individual needs and requirements.
- Maintained thorough knowledge of industry trends, providing valuable insights to both clients and colleagues.
- Collaborated with team members to develop new strategies for business growth and market expansion.
- Participated in industry events and conferences, expanding professional network and staying current on emerging trends.
- Increased efficiency in transportation scheduling by implementing optimized routing strategies.
- Handled urgent situations or unexpected changes professionally, finding alternative solutions quickly without compromising service quality.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Negotiated favorable rates with carriers, resulting in cost savings for clients.
- Contributed significantly towards company's reputation as a reliable partner through consistently meeting or exceeding client expectations in terms of service delivery and problem-solving capabilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma -
Winter Haven High School
Winter Haven, FL05-2005
Skills
- Warehousing Operations
- Driver management
- Microsoft Office
- Microsoft Excel
- Transportation Regulations
- Load Planning
- Pricing Strategies
- Transportation Management Systems
- Carrier sourcing
- Load tracking
- Customer Service
- Problem-Solving
- Team Collaboration
- Adaptability and Flexibility
- Shipment management
- Data Entry
- Payment Calculation
Timeline
Transportation Broker
John J. Jerue, Inc.
01.2009 - 11.2023
High School Diploma -
Winter Haven High School
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