Chelsea Heerdt
Sterling,IL
Summary
Results-driven customer service representative with expertise in account management, complaint resolution, and employee training. Proven ability to enhance customer satisfaction through effective communication and in-depth product knowledge.
Dedicated professional specializing in customer account management and complaint resolution. Known for building strong relationships and providing excellent support. Committed to resolving complex issues efficiently while maintaining high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative and Export Sales
Allied-Locke Industries
Dixon , IL
01.2015 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate product information to enhance customer satisfaction.
- Managed customer accounts and updated records in the system.
- Trained new employees on customer service protocols and tools.
- Handled escalated complaints and ensured timely follow-up actions.
- Maintained knowledge of product offerings and company policies consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Rock Falls High School
Rock Falls, IL05-2009
Some College (No Degree) - Accounting
Sauk Valley Community College
Dixon Skills
- Customer account management
- Product knowledge
- Complaint resolution
- Order tracking
- Employee training
- Customer relationship management
- Export regulations compliance
- Effective communication
- Freight forwarding experience
- Professional phone voice
- POS systems and ordering platforms
- Multitasking capacity
- Adaptability
References
References available upon request.
Timeline
Customer Service Representative and Export Sales
Allied-Locke Industries
01.2015 - Current
High School Diploma -
Rock Falls High School
Some College (No Degree) - Accounting
Sauk Valley Community College
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