Chelsea Hemond
Richford,VT
Overview
15
15
years of professional experience
Work History
Bartender/Manager
Richford American Legion Post #12
05.2021 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Increased overall revenue with creative drink promotions and themed events.
Dental Assistant/Receptionist
Community Dental Clinic
08.2018 - 10.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Receptionist Clerk
Vermont Electric Coop
09.2013 - 01.2015
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Facilitated smooth office operations with diligent mail sorting and distribution efforts.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
Hotel Reservations Agent
Jay Peak Resort
09.2009 - 06.2012
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Participated in ongoing training programs to enhance skills and stay current on industry trends.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Maintained accurate records of all reservations ensuring no overbooking or double-bookings occurred.
- Confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
Education
Licensed Esthetician - Esthetics
La'James International
05.2013
Richford Jr/Sr High School
Richford, VT06.2012
Skills
- Team motivation
- Customer Engagement
- Customer Service
- Highly reliable
- Engaging personality
- Outgoing Personality
- Organizational ability
- Professional Appearance
Timeline
Bartender/Manager
Richford American Legion Post #12
05.2021 - Current
Dental Assistant/Receptionist
Community Dental Clinic
08.2018 - 10.2020
Receptionist Clerk
Vermont Electric Coop
09.2013 - 01.2015
Hotel Reservations Agent
Jay Peak Resort
09.2009 - 06.2012
Licensed Esthetician - Esthetics
La'James International
Richford Jr/Sr High School
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