Chelsea Hensley
Pineville,WV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Assistant Teacher
Mountainheart Community Services
09.2021 - 07.2024
- Assisted in implementing lesson plans to support diverse learning needs.
- Collaborated with lead teachers to create engaging classroom environments.
- Supported student assessments and maintained accurate records of progress.
- Facilitated small group activities to enhance student understanding and engagement.
- Communicated effectively with parents regarding student performance and needs.
- Adapted instructional materials for students with special educational requirements.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Shelter Advocate
S.A.F.E
10.2016 - 07.2020
- Provided emotional support and crisis intervention for shelter residents.
- Assisted clients in accessing community resources and services.
- Collaborated with staff to create a safe, welcoming environment for all residents.
- Maintained accurate case notes and documentation of client interactions.
- Advocated for clients' needs with external agencies and service providers.
- Trained new volunteers on shelter policies, procedures, and best practices.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
Front Desk Receptionist
Quality Inn
02.2015 - 06.2015
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Handled guest inquiries and complaints, resolving issues promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of front desk area to uphold professional appearance.
- Processed reservations and cancellations using hotel management software accurately and timely.
- Collaborated with housekeeping and maintenance teams to address guest needs quickly and effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Cashier
Walmart
03.2013 - 02.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, ensuring high satisfaction levels.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to streamline operations during peak hours.
- Handled cash management procedures, ensuring accuracy in daily reconciliation.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Trained new staff on cashier procedures and customer service best practices.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Westside High School
Clear Fork, WV06.2006
Skills
- Attention to detail
- Multitasking Abilities
- Interpersonal and social skills
- Professional
Timeline
Assistant Teacher
Mountainheart Community Services
09.2021 - 07.2024
Shelter Advocate
S.A.F.E
10.2016 - 07.2020
Front Desk Receptionist
Quality Inn
02.2015 - 06.2015
Customer Service Cashier
Walmart
03.2013 - 02.2015
High School Diploma -
Westside High School