Chelsea Hentschel
Clayton,NC
Summary
Dependable Procurement Specialist with a thorough understanding of supply and demand. 8 years of experience in the online retail industry. Successfully managed an online boutique, generating $100,000-$350,000 in sales a year with a 50% profitability rate. Skilled in communication, problem-solving, and self-motivated.
Overview
19
19
years of professional experience
Work History
Online Boutique Owner
Self Employed
02.2016 - Current
- Increased online sales by implementing effective marketing strategies and optimizing website design.
- Grew social media following through consistent posting of engaging content, resulting in increased brand visibility and customer engagement.
- Built a loyal customer base by offering exclusive promotions, incentives, and loyalty programs.
- Utilized email marketing campaigns to announce new arrivals, promote sales events, and maintain ongoing communication with customers
- Analyzed sales data to identify trends, adjust marketing strategies, and inform future purchasing decisions for optimal inventory assortment.
- Streamlined business operations by implementing efficient systems for order processing, shipping, and returns management.
- Managed inventory for a seamless shopping experience, ensuring accurate stock levels and timely order fulfillment.
- Managed the day-to-day financials of the online boutique, including budgeting, expense tracking, and revenue projections.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Managed customer service inquiries and complaints for customer satisfaction.
- Trained and motivated team members to perform daily business functions.
Inspector Supervisor
Sun Realty Group
06.2005 - 09.2008
- Improved inspection efficiency by implementing streamlined processes and procedures.
- Maximized operational efficiency with the development of inspection schedules, resource allocation, and workload management strategies.
- Managed a team of cleaners, providing guidance, motivation, and support for optimal performance.
- Maintained detailed records of inspections conducted, ensuring accurate documentation for future reference and analysis.
- Served as a liaison between the inspection team and senior management; presenting regular updates regarding ongoing projects, challenges faced, and potential solutions.
- Increased customer satisfaction by addressing complaints promptly and effectively resolving issues.
Education
Bachelor of Science - Communication/ Web Design/ Minor in Marketing
Radford University
Radford, VASkills
- Supply Chain Management
- Order Fulfillment
- Cross-Platform Integration
- Graphic Design
- Time Management
- Project Management
- Conflict Resolution
- E-commerce Management
- Client Relationship Development
- Coaching and Mentoring
Timeline
Online Boutique Owner
Self Employed
02.2016 - Current
Inspector Supervisor
Sun Realty Group
06.2005 - 09.2008
Bachelor of Science - Communication/ Web Design/ Minor in Marketing
Radford University
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