Chelsea Herzog
Des Moines,WA
Summary
I am a dedicated, hard working, honest, and reliable person. With 5 + years of Customer Service Representative experience, as well as experience in multiple fast pace work environments. I adapt well to different work environments, and have very strong interpersonal skills. I provide excellent customer service, am detail oriented, and enthusiastic. I am an excellent multitasker, and learn quickly. I work well in a team, as well as on my own.
Overview
13
13
years of professional experience
Work History
Child Care Provider
Fauntleroy Childrens Center
West Seattle, WA
04.2022 - Current
- Maintain effective schedule balance between rest periods, active play and instruction.
- Sanitize dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Observe play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Care for children ages 6 months to 5 years in nurturing and age-appropriate way.
Customer Service and Sales Representative
Dominion Pest Control Services Inc.
Seattle, WA
06.2016 - 05.2017
- Open and maintain customer accounts by recording account information.
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service, and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Line Cook
Red Robin
Des Moines, WA
06.2015 - 06.2016
- Cook food in a orderly and timely manner.
- Keep work area organized and clean.
Customer Service Representative and Translator
FridayMaid
Renton, WA
06.2012 - 06.2015
- Answer customer phone calls regarding existing accounts.
- Provide information on the company's products and services.
- Open and maintain customer accounts by recording account information.
- Handle and resolve customer complaints.
- Organize workflow to meet customer timeframes.
- Manage large amount of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Data entry.
- Communicate and translate for Spanish speaking employees.
Education
GED -
Mt Rainier High School
Des Moines, WA2010
Skills
- Communication; good verbal skills, use proper grammar
- Multitasking; able to work well under pressure
- Attention to detail; concerned with quality and client satisfaction
- Interpersonal Skills; able to get along with co-workers, and accept supervision
- Time management; creating and keeping deadlines
- Dependability; aware of the impact that missing work will have on the client as well as co-workers
- Familiar with CEO and MS Office
- Able to speak, read, and write in English and Spanish
- Building customer trust and loyalty
- Upbeat and positive personality
Timeline
Child Care Provider
Fauntleroy Childrens Center
04.2022 - Current
Customer Service and Sales Representative
Dominion Pest Control Services Inc.
06.2016 - 05.2017
Line Cook
Red Robin
06.2015 - 06.2016
Customer Service Representative and Translator
FridayMaid
06.2012 - 06.2015
GED -
Mt Rainier High School