Dynamic professional with experience as a Manager, Educator, and Analyst. Possesses a strong ability to lead high-volume operations. Expertise in optimizing staff performance and driving exceptional customer satisfaction. Thrives in fast-paced environments and excels in team leadership and fostering a culture of collaboration and excellence. Committed to creating memorable guest experiences that elevate brand reputation and drive repeat business. Relocating to Buffalo, NY this month.
Hi, I’m
CHELSEA HERZOG
Buffalo,NY
Summary
Overview
17
years of professional experience
Work History
Stoney’s on Lincoln
General Manager
2020 - Current (5 education.years_Label & 9 education.months_Label)
Job overview
- Oversee daily operations of a 18,000 square foot bar and restaurant with high-volume traffic.
- Manage scheduling, training, and performance of 55+ front-of-house staff.
- Implement operational systems to improve efficiency and reduce costs.
- Coordinate promotions, events, and marketing initiatives to drive revenue.
- Handle financial reporting, costing initiatives, and vendor relationships.
- Lead all-staff meetings and foster a culture of teamwork and accountability.
- Started as a server and worked up to floor manager, assistant general manager, and ultimately general manager.
Denver Public Schools
Math and Language Arts Teacher
02.2017 - 06.2020
Job overview
- Evaluated academic skills of each student through verbal assessments, graded assignments, and standardized tests.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted effective verbal and written communication through listening, speaking, reading, and writing practice.
- Completed in-service and additional training to maintain professional growth.
- Analyzed Student Data and Created reports for school administrators.
David Yurman
Product Development and Procurement Analyst
05.2013 - 11.2016
Job overview
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Managed procurement requests and acted as point-person for customers on logistics, hardware, and software needs.
- Maintained internal inventory of supplies and equipment.
- Researched and evaluated new and current vendors to determine suitability of products and contract and pricing negotiations.
- Led a cost savings project that increased margin by 10% across all units without increasing retail prices.
- Achieved an average of 95% on time deliverables for all projects.
Education
Colorado College
Bachelor of Arts from Mathematical Economics
01.2011
University Overview
Relay Graduate School of EducationDenver, CO
Master of Arts from Education
06-2019
University Overview
Skills
- Leadership & Staff Management
- Operational Efficiency
- Multi-tasking & Prioritization
- Attention to Detail
- Conflict Resolution
- Financial Oversight
- Rapid technology adaptation
- Customer Service Excellence
Timeline
Math and Language Arts Teacher
Denver Public Schools
02.2017 - 06.2020
Product Development and Procurement Analyst
David Yurman
05.2013 - 11.2016
General Manager
Stoney’s on Lincoln
2020 - Current (5 education.years_Label & 9 education.months_Label)
Colorado College
Bachelor of Arts from Mathematical Economics
Relay Graduate School of Education
Master of Arts from Education
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