Chelsea Hess
Vincennes,Indiana
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Receptionist
Good Samaritan Hospital
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Represenative
United Health Care
12.2020 - Current
- Provide advice to clients on a contract basis, working as a consultant
- Explain changes in contract provisions to customers
- Examine claims forms and other records to determine insurance coverage
- Perform administrative tasks, such as maintaining records and handling policy renewals.
Food Services Assistant
Good Samaritan Hospital
04.2016 - 04.2018
- Set oven temperatures and place items into hot ovens for baking
- Combine measured ingredients in bowls of mixing, blending, or cooking machinery
- Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Clean service or seating areas
- Prepare or serve hot or cold beverages, such as co ee, espresso drinks, blended co ees, or teas
- Receive and process customer payments
- Clean or sanitize work areas, utensils, or equipment
- Deliver orders to kitchens, and pick up and serve food when it is ready.
Manager
Dairy Queen
04.2013 - 04.2016
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Oversee the flow of cash or financial instruments
- Implement corrective action plans to solve organizational or departmental problems
- Resolve customer complaints regarding sales and service
- Determine price schedules and discount rates.
Education
High School Diploma -
South Knox High School
Vincennes, IndianaSkills
- Multi-tasking Experienced
- Patient Care Experienced
- Organization Expert
- Time Management Experienced
Timeline
Receptionist
Good Samaritan Hospital
10.2022 - Current
Customer Service Represenative
United Health Care
12.2020 - Current
Food Services Assistant
Good Samaritan Hospital
04.2016 - 04.2018
Manager
Dairy Queen
04.2013 - 04.2016
High School Diploma -
South Knox High School
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