Chelsea Cook
Del City,OK
Summary
Dependable Professional experienced in training, education, warehouse operations, and food service. Advanced to leadership roles through effective support and mentorship, fostering inclusive learning environments. Committed to safety and personal development while enhancing team performance and supporting individuals in challenging situations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Special Education Para / Physical Education Para
Santa Fe South Middle School & Santa Fe South High School
Oklahoma City, OK
07.2024 - 06.2026
- Started as a Substitute Paraeducator supporting middle and high school students from April 2023 through May 2024 before transitioning into a full-time PE Paraeducator role in July 2024.
- Assisted PE teacher in managing classes of up to 50 students, ensuring a safe, positive, and organized learning environment that fostered student engagement.
- Independently managed classes by leading activities, maintaining structure, and ensuring students remained engaged.
- Supervised students during classroom and outdoor activities, ensuring student safety, participation, and proper behavior.
- Assisted with planning and organizing physical activities, selecting games, and encouraging teamwork and engagement.
- Transitioned to the high school to provide additional support for the Special Education program.
- Worked closely with three SPED students by providing academic, personal, and behavioral support tailored to their individual needs.
- Collaborated with SPED staff to create a safe, supportive, and inclusive classroom environment.
- Supported students' daily needs, including meals, personal care, and overall well-being while maintaining dignity and respect.
- Delivered emotional support and encouragement to students, enhancing their mental health and building confidence through positive interactions.
- Assisted and supervised students during Special Olympics events, ensuring their safety, participation, and access to necessary support.
- Assisted students with learning job skills, workplace expectations, and independence skills.
- Extended support beyond assigned responsibilities in SPED classroom, cultivating a caring environment where every student felt valued and included.
Learning Trainer
Amazon Warehouse
Oklahoma City, OK
01.2022 - 02.2023
- Trained and coached newly hired associates, enhancing productivity, safety, quality, and overall job performance.
- Delivered hands-on training on company policies, procedures, and fulfillment processes, ensuring thorough understanding of job responsibilities.
- Trained and mentored newly hired Learning Trainers on onboarding procedures and training expectations.
- Cross-trained in more than 10 fulfillment center positions to provide accurate training and maintain operational standards.
- Served as a subject matter resource by troubleshooting process questions and supporting associate development.
- Monitored trainee progress and provided feedback to support continuous improvement initiatives.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
Fulfillment Associate
Amazon Warehouse
Oklahoma City, OK
10.2019 - 02.2023
- Advanced through multiple roles due to performance, leadership ability, and operational knowledge, starting at Oklahoma City Fulfillment Center OKC1 and transferring to Tulsa Fulfillment Center TUL2 in August 2020 to assist with launch and operations.
- Elevated through various positions due to strong performance, leadership skills, flexibility, and operational knowledge, contributing to overall operational success.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
Vendor Returns Process Assistant (PA)
Amazon Warehouse
Oklahoma City, OK
01.2021 - 12.2021
- Oversaw large-scale shipments, including Gaylord containers and palletized freight, by organizing, wrapping, preparing, and loading shipments.
- Managed high-volume shipments containing multiple totes and ensured orders were routed correctly to loading docks.
- Coordinated with truck drivers to receive, stage, and load shipments accurately.
- Supported daily operations by enforcing safety standards, company procedures, and quality expectations.
- Coordinated with truck drivers to accurately receive, stage, and load shipments, minimizing errors.
- Managed high-volume shipments with multiple totes, ensuring accurate routing of orders to loading docks.
- Prioritized Critical Pull Time (CPT) shipments to ensure customer orders shipped on time.
- Resolved operational issues, addressing shipment errors, delays, and workflow challenges to maintain smooth operations.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
AFE Process Assistant (PA)
Amazon Warehouse
Oklahoma City, OK
08.2020 - 12.2020
- Managed AFE operations including pack walls, rebin, and induct processes to maintain efficient workflow.
- Monitored pack rates, quality, and productivity goals to keep customer shipments moving efficiently.
- Monitored pack rates and quality to ensure efficient customer shipments.
- Maintained pack wall inventory levels, preventing delays and workflow disruptions.
- Supported associates by resolving process issues, answering questions, and providing guidance.
- Addressed operational barriers including conveyor jams, missing shipments, and processing errors.
- Reviewed associate errors, reducing repeat mistakes and improving overall quality.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
AFE Problem Solver
Amazon Warehouse
Oklahoma City, OK
10.2019 - 08.2020
- Promoted to Problem Solver due to strong performance, reliability, and ability to resolve operational issues.
- Investigated and corrected shipment errors in packing, rebinning, and induct processes to ensure timely deliveries.
- Located missing items and resolved order issues, enhancing accuracy of customer shipments.
- Collaborated with team members to streamline workflow, contributing to achievement of production goals.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
AFE Pack Associate
Amazon Warehouse
Oklahoma City, OK
10.2019 - 08.2020
- Packed customer orders accurately while meeting productivity, quality, and safety expectations.
- Ensured accuracy in order fulfillment by maintaining attention to detail in fast-paced environment.
- Achieved performance targets while adapting to new processes and responsibilities.
- Amazon Fulfillment Center - Oklahoma City & Tulsa, OK
House Cleaning Specialist
Cleaning Authority
Oklahoma City, OK
05.2019 - 10.2019
- Delivered high-quality cleaning services, enhancing customer satisfaction through exceptional experiences.
- Took initiative to go above and beyond by paying attention to detailed areas often overlooked, including door frames, ceiling fans, and hard-to-reach surfaces.
- Demonstrated professionalism and reliability, ensuring efficient completion of cleaning assignments with strong customer service.
- Managed transportation responsibilities by arriving on time, planning routes, and ensuring all necessary equipment and supplies were prepared before each job.
- Established customer trust by consistently focusing on detail and maintaining a strong work ethic.
Shift Manager
Smashburger
Moore, OK
04.2017 - 05.2019
- Demonstrated strong leadership skills by motivating employees, solving problems, and ensuring smooth operations during shifts.
- Coordinated daily restaurant activities to maintain efficiency and quality standards., including cashier duties, food preparation, running orders, bussing tables, inventory, stocking, and maintaining cleanliness standards.
- Trained and coached new employees on company standards, procedures, and expectations to help them succeed and grow within the company.
- Conducted extensive cleaning activities to ensure restaurant cleanliness and organization. to ensure the restaurant remained clean, organized, and inviting for customers and employees.
- Trained and coached new employees on company standards and procedures, enhancing their skills and integration into the team.
- Supported team members by addressing concerns, providing guidance, and fostering a respectful, positive work environment to boost morale.
- Performed deep cleaning tasks to ensure the restaurant remained clean, organized, and inviting for customers and employees.
Host / To-Go Server
Outback Steakhouse
Norman, OK
11.2015 - 04.2017
- Provided friendly, professional customer service to enhance guests' dining experiences.
- Coordinated host responsibilities by greeting customers, organizing seating, and addressing guest needs.
- Processed to-go orders, managed phone calls, and ensured order accuracy to maximize customer satisfaction.
- Assisted servers by running food, bussing tables, and maintaining a clean dining environment.
- Restocked supplies and supported daily restaurant operations to help the team run efficiently.
- Collaborated with team members to ensure smooth operations and excellent service delivery. with employees and management to provide excellent service and maintain company standards.
Education
Biblical Counseling / Counseling Skills / Christian Ministry/ Community Service -
Vine Life Ministry/ The Salvation Army
Oklahoma City, OKHigh school diploma -
Southmoore High School
Moore, OKSkills
- Behavior management
- Classroom management
- Student support
- Emotional support
- Disability support experience
- Childcare experience
- Communication skills
- Behavioral management
Certification
- Driver's License, 09/01/23, 02/28/32
- CPR Certification, 07/01/25, 07/31/27
- Adult and Pediatric First Aid/CPR/AED Certification, Life Pro Safety Services LLC, 07/30/25, 07/30/27, Certified in adult and pediatric first aid, CPR, and AED procedures. Trained to respond to emergency situations, provide basic life support, and assist with safety needs in school and childcare settings.
Additional Information - Authorized To Work
US for any employer
Timeline
Special Education Para / Physical Education Para
Santa Fe South Middle School & Santa Fe South High School
07.2024 - 06.2026
Learning Trainer
Amazon Warehouse
01.2022 - 02.2023
Vendor Returns Process Assistant (PA)
Amazon Warehouse
01.2021 - 12.2021
AFE Process Assistant (PA)
Amazon Warehouse
08.2020 - 12.2020
Fulfillment Associate
Amazon Warehouse
10.2019 - 02.2023
AFE Problem Solver
Amazon Warehouse
10.2019 - 08.2020
AFE Pack Associate
Amazon Warehouse
10.2019 - 08.2020
House Cleaning Specialist
Cleaning Authority
05.2019 - 10.2019
Shift Manager
Smashburger
04.2017 - 05.2019
Host / To-Go Server
Outback Steakhouse
11.2015 - 04.2017
Biblical Counseling / Counseling Skills / Christian Ministry/ Community Service -
Vine Life Ministry/ The Salvation Army
High school diploma -
Southmoore High School