Chelsea Hobson
Hingham,MA
Summary
Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.
Overview
6
6
years of professional experience
Work History
Associate Relations Specialist
Blue Cross of Massachusetts
12.2021 - Current
- Manage associate relations including mitigating and resolving employee issues, conflict resolution, corrective action, and policy interpretation for assigned business areas
- Partner with Manager of Associate Relations and Law department to investigate issues (such as associate complaints, performance management and coaching/counseling leaders) for the purpose of ensuring that effective, legally compliant resolutions
- Support HR Business Partners and Business Leaders on the development of business area HR related policies, e.g., attendance, dress code, flexible work schedules, etc
- Partner with the Leave Administrator to identify and remediate issues with associates on short-term disability, FMLA or those requesting an accommodation to ensure legal compliance and consistency in process application
- Respond to written and verbal inquiries for the purposes of resolving problems, providing information, recommending, or implementing a remediation plan
- Deliver positive associate relations presentations to leaders and associates on a variety of topics including new policies, procedures, trends, and opportunities for improvement
- Advise Leaders on complex issues such as interpretation and implementation of applicable laws, regulations, and policies
- Serve as a project manager to improve processes by collaborating with other HR areas to manage resources, scope, and deliverables of assigned projects
- Responsible for end-to-end project management including the establishment of project plans, timelines and presenting to executive leadership on project status and milestones
Senior AskHR Specialist
Blue Cross of Massachusetts
11.2019 - 12.2021
- Place a heightened priority on sensitive and confidential cases
- Continuous assessment and revision of documentation/workflows ensure consistency in business processes
- Provide configuration support for the Case Management system (Salesforce)
- Run reports and analyze data from CRM System to determine trends, areas of improvement, etc
- Serve as a liaison with internal and external stakeholders to improve the HR experience
- Quality check AskHR responses to ensure accurate, consistent, and current information is provided
- Train, coach, support, and provide feedback to AskHR Specialist(s) in training
- Participate in entry level coaching for Employee/Associate Relations cases
AskHR Specialist
Blue Cross of Massachusetts
03.2019 - 11.2019
- Using exceptional customer service skills, respond to inbound inquiries (email, phone, in-person) by identifying the need, research possible solutions, gather information, and effectively communicate resolution and identifying sensitive and confidential inquiries and escalate as appropriate
- Respond to a wide variety of cases independently and refer issues that cannot be resolved to the appropriate subject matter expert, HR Business Partner or to other departments as applicable
- Independently conduct research using the company intranet, departmental resources, and by interfacing with HR colleagues to add to the AskHR knowledge base
- Document responses in the Case Management system (Salesforce) to ensure accurate and consistent responses are being provided
- Participate in assigned projects, benefit/policy overviews and cross-functional workgroups as needed
- Serve as a liaison with internal and external stakeholders to improve the HR experience
Education
B.S. - Human Resource Management
University of Maryland University College
05.2017
Skills
- Performance improvement strategies
- Disciplinary action management
- HR background
- Teamwork
- Problem-solving abilities
- Multitasking skills
- Effective communication
Timeline
Associate Relations Specialist
Blue Cross of Massachusetts
12.2021 - Current
Senior AskHR Specialist
Blue Cross of Massachusetts
11.2019 - 12.2021
AskHR Specialist
Blue Cross of Massachusetts
03.2019 - 11.2019
B.S. - Human Resource Management
University of Maryland University College
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