Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Holloway Pennington

Tucson,AZ

Summary

Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

9
9
years of professional experience

Work History

Personal Shopper

Instacart
Tucson, AZ
12.2015 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Maximized efficiency by scanning items quickly

Customer Service Representative

Red Cross
Tucson, AZ
11.2019 - 12.2020
  • Used computer programs and registration systems to schedule patients for routine procedures.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Responded to customer requests for products, services and company information.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service Representative Agent

C3 Connect
Tucson, AZ
07.2016 - 01.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Submitted service tickets for equipment maintenance requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of new employees, noting areas needing improvement and implementing plans for rectification.

Education

GED -

Pima Adult Education
Tucson
09.2015

Skills

  • Providing Feedback
  • Patient Interviewing Skills
  • Patient Confidentiality and Data Security
  • Documenting and Recording Information
  • Quality Standards and Protocols
  • Software Applications
  • Gathering Information From Patients
  • Verifying Order Accuracy
  • Prioritizing Orders
  • Heavy Lifting
  • Attention to Detail
  • Customer Service
  • Safe Equipment Handling
  • Effective Multitasking

Timeline

Customer Service Representative

Red Cross
11.2019 - 12.2020

Customer Service Representative Agent

C3 Connect
07.2016 - 01.2018

Personal Shopper

Instacart
12.2015 - Current

GED -

Pima Adult Education

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Chelsea Holloway Pennington