Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Horn

Mayer,AZ

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Client Services Coordinator

AccentCare
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed department call volume of 150 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicated with clients regarding account services, statements, and balances.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Commercial Project Coordinator

Yavapai Mechanical
01.2023 - 08.2023
  • Coordinated project activities with vendors and suppliers and maintained relationships.
  • Determined risks and created risk-mitigation strategies.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Paid attention to detail while completing assignments.

Office Manager

Angels On Duty
06.2016 - 09.2018
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cash Office Associate

Wal-Mart Store
04.2014 - 04.2016
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.

Habilitation Training Specialist

Searchlight Inc
01.2015 - 05.2015
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Legal Services Clerk

United States Marine Corps
04.2009 - 10.2011
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Produced legal documents such as briefs, pleadings and appeals.

Education

High School Diploma -

Columbus High School
Downey

Skills

  • Application Assistance
  • Research and Due Diligence
  • Account Management
  • Schedule Management
  • File Management
  • Training and Mentoring
  • Upselling and Cross-Selling
  • Product Knowledge
  • Data Entry
  • Appointment Scheduling
  • Documentation
  • Office Equipment Proficiency

Timeline

Commercial Project Coordinator

Yavapai Mechanical
01.2023 - 08.2023

Office Manager

Angels On Duty
06.2016 - 09.2018

Habilitation Training Specialist

Searchlight Inc
01.2015 - 05.2015

Cash Office Associate

Wal-Mart Store
04.2014 - 04.2016

Legal Services Clerk

United States Marine Corps
04.2009 - 10.2011

Client Services Coordinator

AccentCare

High School Diploma -

Columbus High School

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