Chelsea Huckaby
Lizella,GA
Summary
I am a very detail orriented individual that can work well under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Colony Bank
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Educated customers about available services, products and bank resources.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Shift Manager/Key Holder/Server
Justin's Place
06.2019 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Walmart
06.2018 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Cashier/Server
Dairy Queen Grill & Chill
01.2015 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Horticulturist
A&D Growers
02.2009 - 10.2015
- Led horticultural tours to assist with educational programming and special events.
- Coached, counseled and mentored assigned staff to build positive employee relations and document performance.
- Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
- Inspected gardens to identify insect or disease problems and weed control needs.
Training Manager/Cashier
Mcdonalds
09.2008 - 06.2010
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Radiology
Southern Crescent Technical College
Thomaston, GAGraduated High School -
Upson Lee High School
Thomaston, GA2011
Skills
- Transactions and Cash Handling
- Order Accuracy and Delivery
- High-Volume Dining
- Conflict and Complaint Resolution
- Hospitality Service Expertise
- Customer Service and Rapport
- Cool Under Pressure
- Price Memorization
- Suggestive Selling
- Guest Satisfaction
- Greeting and Seating Guests
- To-Go Order Preparation
- Time Management
- Bussing Experience
- Adaptable and Flexible
- Judgment and Decision-Making
- Server Consolidation
- Guest Accommodations
- Active Listening
- Stocking and Replenishing
- Billing and Payment Processing
- Waiting Tables
- Special Requests and Substitutions
- Warm and Friendly
- High-Energy and Stamina
- Age Verification
Timeline
Customer Support Specialist
Colony Bank
09.2022 - Current
Shift Manager/Key Holder/Server
Justin's Place
06.2019 - Current
Cashier
Walmart
06.2018 - 12.2018
Cashier/Server
Dairy Queen Grill & Chill
01.2015 - 05.2018
Horticulturist
A&D Growers
02.2009 - 10.2015
Training Manager/Cashier
Mcdonalds
09.2008 - 06.2010
Radiology
Southern Crescent Technical College
Graduated High School -
Upson Lee High School