Chelsea Hughes
Phoenix,AZ
Summary
Organized Physical Therapy Technician with 2 years of experience in out patient care. Dedicated to individualized patient services and running smooth and clean office. Adept at helping therapists and modalities setup and repair.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Frontline Member Associate
Sam's Club
04.2025 - Current
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
Physical Therapy Technition
STI Physical Therapy
07.2023 - 04.2025
- Helped the physical therapists with their patient load by, running patients through their exercise program, helping when needed with any exercises, answering questions, applying necessary modalities
- Help the front office with calling patients for initial evaluations, collecting and posting co-payments
- Do the laundry and keep the clinic lean and running smoothly
Cash Application Specialist
Preferred Homecare
12.2021 - 04.2023
- Change file headings, translate them for our servers and upload them to the servers to be posted
- Post cash, handle running insurance payments, and patient payments
- Post cash within our company and run check deposits
Server
Casey Moore’s Oyster House
09.2017 - 11.2021
- Serve food and alcoholic beverages to customers, customer service, problem solving when needed, stock, drinks plates napkins, and run food.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
Driver/Server
Nutrition One
12.2018 - 12.2019
- Company Overview: Nutrition one is a school lunch program
- Made and packaged food, labeled food, packed food into a van and took it to multiple schools and served hundreds of kids
- Sort and put away food for breakfast and lunch routes
- Nutrition one is a school lunch program
Server / Assistant Manager
SONIC DRIVE-IN
05.2015 - 12.2017
- Served food to customers, customer service, problem solving when needed, stock, cut fruit, manage employees and count money to take to the back, run shifts.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Bachelor’s degree - health studies and fitness science
arizona state university
01.2027
Associate’s degree - health studies
Carrington college
01.2024
Physical Therapy Technician certificate - undefined
CARRINGTON COLLEGE
06.2023
Associates in art - Exercise Science Pre-Physical Therapy
glendale community college
05.2021
High school diploma - undefined
San tan foothills
05.2015
Skills
- Typing
- Customer service
- Willingness to learn new skills
- Hard worker
- Dependable
- Punctual
- Patient communication
- CPR certified
- Taking vitals
- Inventory restocking
- POS system operations
- Cash handling and management
Activities
- Community outreach with AZDD Inspire non-profit providing summer meals for children
- Active member of the local roller derby community
- Volunteer trainer empowering young women with confidence and lifestyle choices
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- CPR and First Aid certified
- Certification in Physical Therapy AID
- Food Handlers card
Languages
English
Native or Bilingual
Interests
- Enjoy participating in Roller Derby for overall physical and mental well-being
- Adventure Travel
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Playing Sports
- Gardening
- Camping
- Music
- Photography
- Video Gaming
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Frontline Member Associate
Sam's Club
04.2025 - Current
Physical Therapy Technition
STI Physical Therapy
07.2023 - 04.2025
Cash Application Specialist
Preferred Homecare
12.2021 - 04.2023
Driver/Server
Nutrition One
12.2018 - 12.2019
Server
Casey Moore’s Oyster House
09.2017 - 11.2021
Server / Assistant Manager
SONIC DRIVE-IN
05.2015 - 12.2017
Associate’s degree - health studies
Carrington college
Physical Therapy Technician certificate - undefined
CARRINGTON COLLEGE
Associates in art - Exercise Science Pre-Physical Therapy
glendale community college
High school diploma - undefined
San tan foothills
Bachelor’s degree - health studies and fitness science
arizona state university
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