Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsea Ingram

Abilene,TX

Summary

Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.

Overview

7
7
years of professional experience

Work History

Business Office Manager/ HR Manager

Willowcreek Rehab & Nursing
Abilene, TX
09.2021 - Current
  • Prepare all required documentation necessary to process payroll in a timely and accurate manner
  • Perform and verify all required pre-employment background checks and license/certification verifications
  • Coordinate recruiting/staffing process to ensure adequate staffing and employee retention fully utilizing local employment resources including state workforce agency
  • Support the General Orientation process by assisting staff development with new employee orientation; explaining personnel policies, procedures, payroll, and other regulations.
  • Maintain timely personnel and electronic files
  • Coordinate with interdisciplinary team on recruiting and compensation trends in the local market; conducts periodic wage surveys to ensure local market competitiveness, as directed
  • Take the lead on billing and follow up of all Medicare, Medicaid, private pay, co-insurance, and managed care billing for the facility.
  • Take primary responsibility for cash collections and A/R goals of the facility.
  • Work very closely with the Central Billing Office for the region on all billing issues and follow up necessary.
  • Produces reports for analysis purposes as needed
  • Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
  • Ensures integrity and confidentiality of all patient financial data.
  • Performs collection activities for patient carriers.
  • Establishes and maintains a system of financial record keeping to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
  • Interacts with payors to define billing requirements and ensures prompt payment of claims.
  • Manages patient trust fund accurately in a timely manner

Business Office Manager

Willow Springs Health And Rehabilitation
Abilene, TX
07.2018 - 09.2021
  • Take the lead on billing and follow up of all Medicare, Medicaid, private pay, co-insurance, and managed care billing for the facility.
  • Take primary responsibility for cash collections and A/R goals of the facility.
  • Work very closely with the Central Billing Office for the region on all billing issues and follow up necessary.
  • Produces reports for analysis purposes as needed
  • Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
  • Ensures integrity and confidentiality of all patient financial data.
  • Performs collection activities for patient carriers.
  • Establishes and maintains a system of financial record keeping to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
  • Interacts with payors to define billing requirements and ensures prompt payment of claims.
  • Manages patient trust fund accurately in a timely manner

Admissions/Marketing Director

Willow Springs Health And Rehabilitation
01.2018 - 07.2018
  • Develop and manage initial contact as necessary with discharge planner, family, or responsible party to initiate tour and follow-up procedures.
  • Manage the tour process using established tour practices that promote effective conversion of referrals to admissions, and ensure timely and effective tours are conducted and other staffs are trained to tour in the Admission Coordinator’s absence.
  • Manage the admissions process, to include the use of all mandatory admissions paperwork, timely and accurate completion of paperwork, courteous treatment of residents and family members, and implementation of quality/expectation setting guidelines where appropriate. They also provide pertinent information about incoming residents to all relevant departments within the facility.
  • Develop and implement internal in servicing of key employees regarding their role in the admissions process.
  • Conduct external sales activity with current referral sources to increase census.

Certified Nursing Assistant

Willow Springs
06.2017 - 01.2018
  • Provide daily nursing care and services that support the care delivered to patients in the facility.
  • Deliver care services to patients including:

Assistance with bathing
Changing linens
Properly positioning patients
Offering hydration
Checking in on patients in the morning and night
Taking/ recording vital signs

  • May perform other similar duties as assigned by the nursing department when necessary

Education

High School Diploma -

Cooper High School
Abilene, TX
05.2009

Skills

  • Business Recordkeeping
  • Proposal Writing
  • Administrative Support
  • Payroll Management
  • Business Operations Management
  • Human Resources Management
  • Expense Reporting
  • Office Management
  • Credit and Collections
  • Deadline Management
  • Payroll Processing
  • Relationship Building

References

Dawn Chaney- Regional VP of Fundamental: 806-789-7212

Dianne Higginbotham: RAM: 806-777-1191

Amy Smith: RFC- 940-452-3149

Timeline

Business Office Manager/ HR Manager

Willowcreek Rehab & Nursing
09.2021 - Current

Business Office Manager

Willow Springs Health And Rehabilitation
07.2018 - 09.2021

Admissions/Marketing Director

Willow Springs Health And Rehabilitation
01.2018 - 07.2018

Certified Nursing Assistant

Willow Springs
06.2017 - 01.2018

High School Diploma -

Cooper High School
Chelsea Ingram