Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Jackson

Montgomery,AL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Senture
London, KY
11.2022 - Current
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Medical Assistant

Dr Taylor's Urgent Care
Montgomery, AL
01.2022 - 12.2022
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Administered injections, medications and treatments as directed by the physician.
  • Developed and implemented a comprehensive curriculum for Medical Billing, Insurance, and Coding courses.
  • Documented changes in claim statuses using specialized software systems.

Sales Associate

Humana
Remote
10.2021 - 01.2022
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Chat Support Representative

TelePro Temps
Remote
06.2018 - 08.2021
  • Provided technical assistance to customers via phone, email, or chat support.
  • Developed customer service protocols for incoming calls, emails, and chat support sessions.
  • Responded promptly to customer inquiries via telephone, email, or live chat support systems.
  • Provided customer service through phone, email, and live chat support.
  • Assisted customers in navigating the website by providing step-by-step instructions over live chat support sessions.

Education

EKG Tech, Phlebotomist, MA -

Jess Health
Montgomery, AL
03-2021

High School Diploma -

Barbour County High School
Clayton, AL
06-2012

Skills

  • Paperwork Processing
  • Data Entry
  • Typing 50 WPM
  • Customer consulting
  • Microsoft Outlook
  • Customer Service
  • Inbound and Outbound Calling
  • Scheduling
  • Online Chat Support
  • Help Desk Support
  • Tracking and Documentation

Certification

  • Certified Medical Assistant
  • Certified EKG Tech
  • Certified Phlebotomist

Timeline

Customer Service Representative

Senture
11.2022 - Current

Medical Assistant

Dr Taylor's Urgent Care
01.2022 - 12.2022

Sales Associate

Humana
10.2021 - 01.2022

Chat Support Representative

TelePro Temps
06.2018 - 08.2021

EKG Tech, Phlebotomist, MA -

Jess Health

High School Diploma -

Barbour County High School

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Chelsea Jackson