Chelsea Jackson
Prattville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Sharp Management
01.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
Front Desk Medical Receptionist
Carastar Healthcare
08.2022 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Registered and verified patient records before triage with most up-to-date information.
Customer Service Call Center Representative
IKS Health
02.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
Education
High School Diploma -
Prattville High School
Prattville, ALAssociate of Science - Nursing
Trenholm State Community College
Montgomery, AL05.2021
Skills
- Customer service
- Fair housing regulations
- Building rapport
- File management
- CRM software
- Phone and email etiquette
- Team collaboration
- Organized mindset
- Microsoft office
- Data entry
- Customer service-focused
- Critical thinking
- Sales and marketing
Timeline
Leasing Consultant
Sharp Management
01.2024 - Current
Front Desk Medical Receptionist
Carastar Healthcare
08.2022 - 12.2023
Customer Service Call Center Representative
IKS Health
02.2022 - 08.2022
Associate of Science - Nursing
Trenholm State Community College
High School Diploma -
Prattville High School
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