Chelsea Johnson
Plant City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Physical Therapist Assistant
Select Physical Therapy
02.2024 - Current
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
- Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
Physical Therapist Assistant
Polk Therapy
04.2023 - 01.2024
- Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
- Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
- Coordinated with insurance companies to secure patient coverage for necessary treatments, easing financial burden on patients.
- Maintained detailed patient records to track progress and adjust treatments for optimal outcomes.
Group Leader
Host
01.2019 - 08.2022
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Led cross-functional team to innovate solutions, enhancing customer satisfaction and loyalty.
- Managed complex projects to successful completion, ensuring alignment with organizational goals and deadlines.
Customer Service
Petsmart
09.2017 - 12.2019
- Enhanced attendee experience by providing exceptional customer service during conventions.
- Implemented feedback mechanisms, enabling continuous improvement in customer service.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Provided exceptional customer service addressing concerns related to environmental management promptly.
- Drove excellence in customer service while overseeing department functions.
- Delivered exemplary customer service to customers and colleagues.
- Increased repeat business by delivering exceptional customer service experiences consistently.
Team Leader
Ulta
02.2017 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Receptionist
Allstate
03.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Strawberry Crest High School
01.2016
Associates in Science Degree - Physical Therapy
Polk State College
01.2022
Associates in Arts Degree -
Hillsborough Community College
01.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Scheduling
- Documentation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Active PTA license
- Active BLS/CPR certificate
- Microsoft certified
CPR/BLS certified
In order to maintain my PTA license, I renew my CPR and basic life support license annually.
Timeline
Physical Therapist Assistant
Select Physical Therapy
02.2024 - Current
Physical Therapist Assistant
Polk Therapy
04.2023 - 01.2024
Group Leader
Host
01.2019 - 08.2022
Customer Service
Petsmart
09.2017 - 12.2019
Team Leader
Ulta
02.2017 - 03.2019
Receptionist
Allstate
03.2015 - 08.2017
High School Diploma -
Strawberry Crest High School
Associates in Science Degree - Physical Therapy
Polk State College
Associates in Arts Degree -
Hillsborough Community College
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