Chelsea Johnson
Summary
Aspiring logistics and supply chain analyst with several years of experience in optimizing consumer operations to maximize company profits which developed skills in identifying problematic areas, suggesting and implementing improvements, fostering customer relationships, data mining revenue, overseeing inventory procedures, and developing standards and requirements. Particularly adept at communication and team leadership.
Overview
8
8
years of professional experience
Work History
Logistics Customer Service Representative
Ryder
12.2024 - Current
- Conducting regular audits
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Customer Success Specialist
Lowes Distribution Center
01.2023 - 02.2024
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Documented inventory movements in WMS using handheld scanners.
- Inspected merchandise for damage and discrepancies with documentation.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Administrative Assistant
Yarbrough Orthodontist
02.2022 - 01.2023
- Maintained patient safety in compliance with OSHA regulations and communicated with insurance companies to update claim status
- Provided secondary support for office administration by scheduling appointments, handling payment transactions and maintaining files
- Administered the lab where retainers, partials, and any dental materials were manufactured or ordered from
- Provided customer service to patients including billing inquiries of itemized billing statements in correlation with ongoing care
- Managed scheduling for multiple doctors, ensuring record and patient confidentiality adhered with HIPAA standards
- Led training and onboarding for several new staff members, reiterating company policies and operations
- Increased revenue from successfully upselling goods and services after post-sales.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Customer Success Specialist
Walmart
03.2019 - 02.2022
- Led a customer service team, driving 15% improvement in service delivery efficiency through strategic problem-solving
- Conducted onboarding sessions and training with new employees to support customer service managers
- Evaluated and monitored customer usage and engagement to identify potential issues or opportunities for upselling
- Responded to high volume customer inquiries and support tickets in a timely and professional manner
- Collaborated with the sales team to identify and pursue opportunities for account expansion
- Developed and maintained strong relationships with key stakeholders within customer organizations
- Participate in customer success team meetings to share best practices and discuss challenges.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
Customer Success Specialist
Five Below
02.2018 - 03.2019
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Created product training plans centered on customer success and satisfaction.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Customer Success Specialist
Ross Stores
01.2017 - 02.2018
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Created product training plans centered on customer success and satisfaction.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Education
Bachelor of Science in Logistics & Supply Chain Management - Logistics And Materials Management
Athens State University
07.2024
Skills
- Customer Service
- Procurement
- Microsoft Software
- Compliance
- Critical Thinking
- Collaboration
- Leadership
- Inventory Restocking
- Validating supplies
- Updating logs
- Supply Chain Management
- Shipment coordinating
- Import/export requirements knowledge
- Evaluating proposals
- Fleet Dispatch
- Transportation management systems
- Carrier Negotiations
Timeline
Logistics Customer Service Representative
Ryder
12.2024 - Current
Customer Success Specialist
Lowes Distribution Center
01.2023 - 02.2024
Administrative Assistant
Yarbrough Orthodontist
02.2022 - 01.2023
Customer Success Specialist
Walmart
03.2019 - 02.2022
Customer Success Specialist
Five Below
02.2018 - 03.2019
Customer Success Specialist
Ross Stores
01.2017 - 02.2018
Bachelor of Science in Logistics & Supply Chain Management - Logistics And Materials Management
Athens State University
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