Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Johnson

Jemison,AL

Summary

Dynamic banking professional with extensive experience at Regions Bank, excelling in customer service and financial advising. Proven track record in account management and regulatory compliance, effectively resolving client issues and enhancing satisfaction. Skilled in transaction processing and conflict resolution, consistently delivering tailored solutions to meet diverse client needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Relationship Banker II

Regions Bank
Jemison, AL
04.2023 - Current
  • Facilitated client account openings and addressed product inquiries efficiently.
  • Delivered financial advice on banking products and services tailored to customer needs.
  • Provided exceptional customer service through in-person interactions and phone communications.
  • Executed notary services to support client documentation needs.
  • Assisted customers with mobile deposits and online banking transactions.
  • Processed stop payments and ACH debit card claims promptly.
  • Researched returned deposited items or items on hold to resolve issues.
  • Investigated bank charges or discrepancies to ensure accuracy.

Member Service Representative

OnPoint Credit Union
Vancouver, WA
02.2021 - 10.2023
  • Served as liaison between members and departments to resolve issues efficiently.
  • Managed lobby operations, providing loan support and facilitating account openings.
  • Assisted members with inquiries and processed transactions swiftly.
  • Educated members on credit union products and services, enhancing financial literacy.
  • Executed cash handling duties, including deposits and withdrawals for member accounts.

Relationship Banker

Bank of America
Vancouver, WA
03.2020 - 09.2021
  • Assisted clients with account openings and service inquiries.
  • Educated customers on banking products and services.
  • Managed daily transactions including deposits and withdrawals.
  • Ensured compliance with bank policies and regulations during transactions.
  • Processed loan applications and gathered necessary documentation.
  • Collaborated with team members to resolve customer issues efficiently.

Personal Banker

US Bank NA
Portland, OR
07.2017 - 03.2020
  • Utilized banking software to manage client accounts and transactions effectively.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Followed operational standards, promoting security, risk management and compliance.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.

Education

Some College (No Degree) - Medical Social Work

Alabama A&M University
Normal, AL

Skills

  • Customer service
  • Financial advising
  • Account management
  • Regulatory compliance
  • Transaction processing
  • Banking software
  • Cash handling
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills

Certification

  • Alabama Notary Licenses- exp June 27, 2025

Timeline

Relationship Banker II

Regions Bank
04.2023 - Current

Member Service Representative

OnPoint Credit Union
02.2021 - 10.2023

Relationship Banker

Bank of America
03.2020 - 09.2021

Personal Banker

US Bank NA
07.2017 - 03.2020

Some College (No Degree) - Medical Social Work

Alabama A&M University

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