Chelsea Johnston

• Consistently maintained cleanliness of the salon, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Proactively recommend and sell professional hair care products that meet clients’ hair needs, including shampoos, conditioners, treatments, and styling products, helping clients achieve salon-quality results at home.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.

• Manage the owner’s calendar, schedule meetings, and appointments, ensuring efficient time management.
• Help coordinate daily operations, including scheduling jobs, dispatching cleaning teams, and ensuring all work orders are completed on time.
• Assist with marketing efforts, including social media updates, maintaining the company’s website, and promoting services to increase visibility
• Interacted well with customers and project managers to build connections and lasting relationships.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Assisted in recruiting, hiring and training of team members.

• Provide high-quality haircuts, color treatments, styling, and other salon services, ensuring each client receives personalized care and attention based on their unique hair needs and preferences.

• Blonde specialists and extension expert.

• Oversee daily operations of the salon, including managing staff schedules, ensuring smooth workflow, and maintaining a high level of customer service.

• Handle budgeting, pricing, and financial aspects of the business, ensuring profitability through effective cost control, inventory management, and financial reporting.

• Build and maintain a loyal client base through excellent customer service, client consultations, and follow-ups. Market salon services through promotions, events, and social media to attract new clients.

• Ensure salon cleanliness and adherence to health and safety standards. Regularly inspect and maintain equipment, tools, and facilities to provide a safe, professional environment.