Chelsea Jones
Curlew,WA
Summary
Positive and outgoing individual with both professional and life experiences to help support and guide young individuals in the right path. Strong understanding of effectively working with people from diverse backgrounds. Hardworking and passionate about making positive changes with strong organizational skills eager to secure entry-level position as a Social Services Aid at Curlew Job Corps CCC. I know I would be great at this job because I am living breathing proof that you can change your life and become better than you ever could imagine. I want to make Curlew my new home and I believe that compassion, kindness and structure can form anyone into the best versions of themselves possible. I am familiar with social, behavioral, and disciplinary problems with children and adults. I am a great role model in the community and I will be a positive influence with these students.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Firefighter
City of Omak Fire District 3
02.2024 - Current
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards
- Oversaw equipment and vehicle upkeep to maintain emergency readiness
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures
- Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments
- Reduced risk of fire spread in wildland areas by executing controlled burn procedures.
Administrative Assistant
Pape Machinery John Deere
12.2022 - Current
- Customer Service- Providing excellent customer service to a variety of customers and professional technicians
- This includes greeting customers, answering questions, recommending products, and helping customers find what they need
- Communication, maintaining professional correspondence with customers, suppliers, and partners
- Accounts payable and business finance- Daily cash deposits, credit card reports, and scanning checks
- Organization - Overseeing a variety of tasks at once, tracking deadlines, maintaining orderly filling and paperwork systems, and setting task priorities
- Keeping the work area clean and neat
- Safety manager and coordinator- Creating data sheets, logging task hazards and hot work forms, chairing monthly safety meetings and filling safety minutes
- Checking all fire extinguishers, first aid kits, eye wash stations, and ladders monthly in the facility
- Inventory management- Order, receive, and process parts
- Take inventory off stock in storage and on shelves
- Check and arrange parts on stock regularly, and conduct random inventory checks
- Proficiency with email platforms (e.g., Gmail & Outlook Mail) Creating customer accounts and possessing credit applications for in house credit and John Deere Financial Computer skills- Excell, Word, Typing and 10 key Inventory and supply management- purchase and receive products for the company
- Bookkeeping - Recording and processing financial transactions such as invoices, income, and expenditures
- Creating credit card and cash reports and sending them to Corporate daily
- Negotiation skills - able to communicate effectively with customers even when they're angry
- Phone experience using mitel and ring cental, transferring calls and taking detailed messages
- Knowledge of videoconferencing software Scheduling- managing diaries, scheduling meetings, and arranging travel accommodation
- Tracking shipments- Track, Trace, and update the status of shipments, and communicate with carriers to arrange pick up
- Receiving and unloading- Unload freight, check for damage and verify the quantity and quality of the order
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Coordinating and managing service appointments, checking in equipment and listening to the customers concerns
- Assisted coworkers and staff members with special tasks on daily basis
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Creating work orders through Tandem and distributing them to the proper technicians
- Closing work orders and collecting payments
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Patient Care Coordinator/Medical Receptionist
FAMILY HEALTH CENTERS
08.2022 - 01.2023
- Scheduling appointments and keep those appointments on time Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
- Compiled and maintained patient medical records to keep information complete and up-to-date
- Helped patients complete necessary medical forms and documentation
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Streamlined office communication by effectively coordinating between doctors and nurses
- Assisting patients with completing necessary forms and documentation Keeping a clean and calm reception area Processing billing and payments, using medical software
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience
- Provided excellent customer service to patients and medical staff
- Responded to inquiries by directing calls to appropriate personnel
- Coordinated patients chats using Athena Health software Facilitated patient education by distributing relevant health and wellness pamphlets
- Obtained payments from patients and scanned identification and insurance cards
- Documented and detailed calls and complaints using call center's CRM database
- Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls
- Checked temperatures and Covid related symptoms at the door when needed.
Bar Manager
Republic FOE #68
01.2021 - 02.2022
- Maintained detailed inventory of bar supplies and stocked work areas Planned and managed the budgets and set the goals for the bar Hired and trained new staff members Created work schedules Enforced quality standards and safety Created signature beverages to increase revenue and patron loyalty Assured quality customer service Trusted employee with keys, cash, and deposits
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies
- Managed financial aspects of the business, including budgeting, forecasting, and reporting
- Coordinated themed nights attracting different demographics expanding overall clientele
- Organized fund raisers and created raffle baskets to raise money for the kids Christmas and Easter events
- Worked effectively in fast-paced environments
- Self-motivated, with a strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Worked flexible hours across night, weekend, and holiday shifts
- Developed and maintained courteous and effective working relationships
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head Bartender/Server
Knotty Pine Restaurant & Lounge
06.2016 - 05.2021
- Operated POS terminals to input orders, split bills and calculate totals Promoted desserts, appetizers and specialty drinks to optimize sales Provided outstanding service to high volume of daily customers Maintained accuracy while handling payments, giving change and printing receipts to customers Developed strong and lasting customer relationships Managed bar area, and handled inventory Planned and coordinated special events
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods
- Obtained cash bank and stocked service bar to prepare for operation
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Hostess/Waitress
Steveo's pizza
01.2017 - 02.2019
- Communicated with kitchen staff to stay updated on item availability and customer wait times Utilized POS system to total meal costs and add taxes for final bill calculation Stocked server areas with supplies before, during and after shifts Set up dining room to meet hospitality and service standards Resolved customer concerns with friendly and knowledgeable service
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits
- Answered phone calls to take orders, give information and document reservations
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Seated patrons based on guest preferences and seating availability
- Rearranged tables and chairs for large parties and retrieved high chairs for children
- Supported team members in daily operations, fostering a collaborative work environment that improved overall performance
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Bartender
Madonna's Bar & Grill
05.2011 - 06.2013
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
- Prepared food items in compliance with recipes and portioning control guidelines
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Streamlined kitchen operations with effective communication and collaboration among team members
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Recorded detailed incident reports Worked with law enforcement when needed.
Education
Some college Business Administration and Management -
University of Phoenix
High School Diploma -
Spokane Community College
Republic, WASkills
- Leadership skills
- Professional
- Outgoing personality
- Service-oriented mindset
- Customer relations
- Medical Receptionist
- Cash Handling (10 years)
- Inventory Control (10 years)
- Medical Scheduling
- Customer service (15 years)
- Communication skills
- HIPAA
- Leadership (5 years)
- Time management
- Data Entry
- Customer Service
- Strong Problem Solver
- Recordkeeping
- Resourceful
- Behavior Management
Certification
- MAST Permit
- Food Handler Certification
- Driver's License
Additional Information
I volunteered at the Oxford Hose in Omak from February 28th, 2022 to November 21, 2023 working with women and children living in a structured living environment. I currently sponsor two women in the program helping them work the 12 steps of recovery.
Timeline
Firefighter
City of Omak Fire District 3
02.2024 - Current
Administrative Assistant
Pape Machinery John Deere
12.2022 - Current
Patient Care Coordinator/Medical Receptionist
FAMILY HEALTH CENTERS
08.2022 - 01.2023
Bar Manager
Republic FOE #68
01.2021 - 02.2022
Hostess/Waitress
Steveo's pizza
01.2017 - 02.2019
Head Bartender/Server
Knotty Pine Restaurant & Lounge
06.2016 - 05.2021
Bartender
Madonna's Bar & Grill
05.2011 - 06.2013
Some college Business Administration and Management -
University of Phoenix
High School Diploma -
Spokane Community College
- MAST Permit
- Food Handler Certification
- Driver's License
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