Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Chelsea Montalvo

Chelsea Montalvo

Denver,CO

Summary

SR. Community Manager with extensive experience leading luxury lease-up communities, including two full-cycle lease-up projects. Currently managing a 508-unit Class A luxury lease-up property, with oversight of five retail spaces, including Letters of Intent (LOIs), manual pricing strategies, retail tenant coordination, and partnership development. Proven track record of driving occupancy, optimizing revenue, and streamlining lease-up operations. Skilled in building strong relationships with residents, retail tenants, vendors, and ownership teams. Strategic thinker with a proactive approach, excellent organizational skills, and deep expertise in market analysis, sales, and team leadership within high-demand, fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SR. Community Manager 508-Unit Luxury Lease-Up

Greystar Property Management
Denver, CO
01.2024 - Current
  • Spearheaded the successful lease-up of a 508-unit luxury Class A community, leading all aspects of operations, leasing, and resident relations during the initial stabilization phase.
  • Oversaw and managed five ground-floor retail spaces, including coordination of Letters of Intent (LOIs), tenant negotiations, and buildout timelines in collaboration with ownership and legal teams.
  • Developed and implemented manual pricing strategies based on real-time market analysis to drive leasing velocity while maximizing revenue and occupancy.
  • Collaborated with marketing, construction, and leasing teams to ensure seamless execution of brand vision and property positioning in a highly competitive market.
  • Acted as a primary liaison between ownership, vendors, and contractors, ensuring consistent communication and high-quality service delivery.
  • Managed staffing, training, and performance of on-site leasing and maintenance teams, fostering a service-driven culture focused on resident satisfaction and retention.
  • Successfully executed second lease-up project, applying best practices and experience to improve operational efficiency, enhance team performance, and exceed leasing milestones.
  • Partnered with Mint House to convert designated floors into hospitality-style hoteling units, creating a hybrid living experience and maximizing revenue potential through short-term rentals.
  • Oversaw the recruitment and training of new community team members.
  • Collaborated with external agencies on projects related to branding, influencer marketing, SEO and SEM optimization.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Improved NOI through rent growth and expense management.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.

Community Manager

Commons Park West
Westminster, CO
01.2021 - 01.2024
  • Successfully turned a struggling property of 340+ units, into one with consistent YOY revenue growth amidst many major challenges such as large capital renovations on all common areas, plumbing valve replacements, unit by unit renovations, unit by unit repipe and major plumbing issues.
  • Achieved a revenue growth of 5.29% and a rent roll growth of 6.29% in all of 2022.
  • Helped in leading a team to success in the highest achieved most improved satisfaction rating for the community.
  • Retail management experience of 8 store fronts.
  • Streamlined operations and budgeted effectively to decrease spending 25%.
  • Lead several Capital Projects including new stair treads and window replacement.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Organized financial data and completed reports detailing key metrics.
  • Streamlined revenue by delivering exemplary service and consistently exceeding client expectations.
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost.
  • Managed 10-member team in sales and service operations.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
  • Guided negotiation and preparation of all business and client contracts.
  • Hired exceptional candidates and effectively lead staff to maximize productivity.
  • Managed supply and equipment inventory for business according to forecasts and needs.
  • Integrated new systems for scheduling appointments, managing customer contacts, and coordinating retention strategies.
  • Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps, and workflow discrepancies.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Reviewed sales and expense records to make proactive adjustments to policies and procedures.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Completed bi-weekly payroll and coordinated record keeping.

Community Manager

Waterford RiNo
Denver, CO
01.2019 - 01.2021
  • Managed and oversaw operations, maintenance and administration of properties.
  • Monitored online conversations and provided constructive feedback.
  • Partnered with maintenance to promptly determine readiness of vacant apartments.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Recommended clarifications and changes in program policies to director of property management.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Improved NOI through rent growth and expense management.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Drove facility growth and increased resident morale by planning special activities.

Community Manager

Gables Residential - Avant at Castle Pines
Castle Pines, CO
07.2019 - 11.2019
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Developed and executed plan to achieve and maintain 95.3% or better rate of occupancy.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Prepared specifications, solicited bids and approved subcontractors for building services.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Boosted occupancy 8% by leveraging market knowledge and successful promotional strategies.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Used strong negotiating talents to obtain reasonable fees from contractors for Renovations and Capital work.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates, monitoring high exposure.
  • Developed, reviewed, and submitted property operating and capital budgets.
  • Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.
  • Oversaw monthly collections of over $579,550.00 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Scheduled outside contractors for major maintenance issues.

Multi-site Community Manager

MAXX Properties
Denver, CO
01.2018 - 08.2019
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Boosted renewal rents 25% while maintaining effective rent numbers.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs that needed immediate attention.
  • Introduced effective emergency resolutions and managed special projects.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Earned the #1 spot net operating income in 2018.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Met with residents to gather information and develop effective solutions.
  • Improved processes through expense management.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Worked with maintenance staff to complete repairs and enhancements in a timely manner.
  • Streamlined operations by communicating efficiently with vendors, keeping meticulous records, budget management and internal collaboration.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Oversaw a 5-employee team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards, and requirements.
  • Evaluated property conditions and recommended improvements for 224 units.
  • Aided upper-level leaders by completing budgets and weekly reports for executive action planning.
  • Trained junior developers on company protocols to aid in on-boarding processes.
  • Attended conferences, vendor events and workshops to meet and network with potential new clients.
  • Collaborated closely with teammates to keep processes running smoothly to reduce customer wait times.
  • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.

Assistant Manager

Cedar Run Apartments
Denver, CO
01.2017 - 12.2018
  • Always adhered to all confidentiality requirements.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Promptly responded to inquiries and requests from prospective customers.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
  • Identified individual development needs with appropriate training.
  • Maintained accurate records of past due customer account activity.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits.

Roving Leasing Consultant

MAXX Properties
Denver, CO
12.2015 - 01.2017
  • Carefully screened applicants for tenancy.
  • My net closing ratio is 63%. That is the highest for company standards.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Trained and motivated leasing staff during bi-monthly trainings.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maintained enough units so that they were always market-ready.
  • Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Communicated with landlord regarding building and tenant issues.
  • Scheduled contractors for maintenance issues.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Maintained original leases and renewals for the management office.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
  • Planned special events such as lotteries, dedications, and project tours.
  • Audited files and reported any issues requiring follow-up to program manager.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Completed annual rent calculations using housing database software.
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.

Education

Bachelor of Arts - Business, Business Management, and Communications

Metropolitan Community College
Denver, CO
01.2012

Associate of Arts - Visual Communications, Speech and Communication, Sociology and Psychology

Fashion Institute of Design and Merchandising
Los Angeles, CA
01.2008

Skills

  • Budgeting and reforecasting
  • Adaptable
  • Fast-paced learner
  • Employee retention
  • Disaster Response and Management Systems
  • Employee development
  • Interior renovations
  • 8 retail spaces
  • Capital Projects
  • Effective problem solver

Accomplishments

  • 2024 Lease Up Community Manager of the Year (300 + Units)
  • 2023 Accountability Award
  • 2022 Teamwork Award
  • Kingsley, Most Improved Winner 2022
  • 2021 Profitability Award
  • 2020 Manager of the Quarter
  • 2019 Assistant Community Manager of the Quater
  • 2018 Leasing Consultant of the Year

Certification

  • Certified Apartment Manager (CAM)
  • High Rise Fire Marshall

Timeline

SR. Community Manager 508-Unit Luxury Lease-Up

Greystar Property Management
01.2024 - Current

Community Manager

Commons Park West
01.2021 - 01.2024

Community Manager

Gables Residential - Avant at Castle Pines
07.2019 - 11.2019

Community Manager

Waterford RiNo
01.2019 - 01.2021

Multi-site Community Manager

MAXX Properties
01.2018 - 08.2019

Assistant Manager

Cedar Run Apartments
01.2017 - 12.2018

Roving Leasing Consultant

MAXX Properties
12.2015 - 01.2017

Bachelor of Arts - Business, Business Management, and Communications

Metropolitan Community College

Associate of Arts - Visual Communications, Speech and Communication, Sociology and Psychology

Fashion Institute of Design and Merchandising

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