Chelsea Kamaka-Ramos
Wailuku,HI
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Corporate Lead Administrative Receptionist
Maui Memorial Park
03.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Received and routed business correspondence to correct departments and staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Medical Office Assistant
Maui Medical Group
10.2021 - 01.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Head Cashier
TAMURAS
10.2019 - 02.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Directed team of 34 cashiers to maximize performance and deliver exceptional service to every customer.
Assistant Manager
FOREVER 21
01.2009 - 12.2009
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Assistant Manager
WETSEAL
01.2010 - 07.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Reservation Specialist
Maui Economic Opportunity
01.2022 - Current
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Assisted customers with making reservations and entered reservation details into computer system.
Education
High School Diploma -
BALDWIN HIGH SCHOOL
WAILUKU, HISkills
- Memorization and Recall
- Transcription and Dictation
- Multi-Line Telephone Systems
- Customer and Client Relations
- Correspondence Distribution
- Conflict Resolution
Timeline
Reservation Specialist
Maui Economic Opportunity
01.2022 - Current
Medical Office Assistant
Maui Medical Group
10.2021 - 01.2023
Corporate Lead Administrative Receptionist
Maui Memorial Park
03.2021 - Current
Head Cashier
TAMURAS
10.2019 - 02.2021
Assistant Manager
WETSEAL
01.2010 - 07.2016
Assistant Manager
FOREVER 21
01.2009 - 12.2009
High School Diploma -
BALDWIN HIGH SCHOOL
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