Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies
Hobbies
Hi, I’m

Chelsea Kelly

Avondale Estates,AZ
Chelsea Kelly

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

5
years of professional experience
1
Certificate

Work History

Sam's Club
Avondale, AZ

Personal Shopper Team Lead
06.2021 - Current

Job overview

  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Helped customers locate products and checked store system for merchandise at other sites.

Fox's Pizza Den/1905
Brookhaven, MS

Assistant Store Manager
01.2016 - 05.2019

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Education

Deer Valley High School
Glendale, AZ

High School Diploma
05.2015

University Overview

Skills

  • Sales Proficiency
  • Loss Prevention Goals Monitoring
  • Organization and Planning
  • Customer Service
  • Proper Storage Procedures
  • Verbal and Written Communication
  • Personal Interviews
  • Upbeat and Outgoing Attitude
  • Verifying Order Accuracy
  • Accurate Money Handling
  • Prioritizing Orders
  • Heavy Lifting

Certification

Stand-up Forklift Operator certification; Sam's Club, Jan. 2021

Timeline

Personal Shopper Team Lead
Sam's Club
06.2021 - Current
Assistant Store Manager
Fox's Pizza Den/1905
01.2016 - 05.2019
Deer Valley High School
High School Diploma

Hobbies

Hobbies
  • Aspiring Tattoo Artist
  • Drawing
  • Painting
  • Anime
  • Video games
  • Sports

Hobbies

Hobbies
  • Aspiring Tattoo Artist
  • Drawing
  • Painting
  • Anime
  • Video games
  • Sports

Similar Profiles

CREATE PROFILE
Chelsea Kelly