Chelsea Kelly
Registered Nurse
Tupelo,Mississippi
Summary
Organized medical professional with extensive experience in healthcare and nursing management. Proven track record of providing excellent patient care and developing meaningful relationships with patients and families. Skilled in utilizing evidence-based practice techniques and maintaining compliance with state and federal regulations. Committed to optimizing workflow and providing exemplary leadership to nursing staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse
University of Mississippi Medical Center, UMMC
01.2025 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Charge Nurse
North Mississippi Medical Center
05.2021 - Current
- Demonstrated leadership qualities by delegating tasks efficiently among staff members in order to ensure optimal workflow.
- Assisted in making nursing staff assignments based on patient acuity and competency of staff.
- Assisted new nurses during orientation process by providing guidance on processes and protocols.
- Utilized strong communication skills to collaborate with other medical personnel and build relationships with patients and families.
- Served as role model and mentor for excellence in clinical practice and patient satisfaction.
- Performed assessments, monitored vital signs and administered medications as prescribed by physicians.
- Conducted daily rounds to assess patient condition and distribute medications to patients.
Front End Supervisor
City Thrift
01.2019 - 05.2019
- Handled cash transactions with customers
- Counted safe at beginning of shift and end
- Assisted cashiers with counting til
- Ran store reports
- Handled customer returns
- Maintained sales floor
Call Center Representative
MediHealth Marketing
09.2018 - 12.2018
- Made outbound calls to individuals offering medical supplies
- Processed customers’ orders
Customer Service Management
Iqor Call Center
03.2015 - 08.2018
- Logged call information and solutions provided into database
- Educated customers on product and service details and information
- Answered customer telephone calls promptly and in an appropriate manner
- Asked open-ended questions to assess customer needs
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Promoted to Floor walker in 2016
- Assisted new hires in how to answer the phone
- Assisted with navigating systems
- Promoted to Supervisor April of 2017
- Worked with a team of agents on bettering their stats
- Worked on ways to improve systems
- Worked with agents on how to better assist customers with their needs
Walmart Supercenter
04.2011 - 02.2014
- Assisted on sales floor as needed to maintain service standards
- Responded to customer requests and directed to merchandise
- Performed check cashing for customers based on company policies
- Trained new cashiers on procedures, customer service and sales techniques
- Ran cash register at busy establishment
- Requested forms of identification when needed for specific transactions, checked the details and promptly returned them to the customer
- Made eye contact and pleasantly engaged customers when they entered the store
- Worked the cash register and processed various payments, including credit card, check, and cash transactions
- Assisted customers by helping them to locate the products that they requested
- Took credit card and cash payments and offered change
- Carefully bagged items to prevent fragile products from being smashed or broken
Order Picker
Diversity Vuteq
05.2013 - 08.2013
- Packed products according to company specifications
Education
Nursing
Itawamba Community College
High School Diploma - undefined
West Union, Mississippi05.2009
Skills
- Microsoft Excel-Advanced
- Microsoft Word-Advanced
- Microsoft Powerpoint-Advanced
- Work Keys Test-Gold
- Staff education and training
- Licensed RN
- Process evaluation
- Patient care planning
- Nurse training
- Charting and documenting
- Evidence-based nursing
Certification
Basic Life Support
Timeline
Registered Nurse
University of Mississippi Medical Center, UMMC
01.2025 - Current
Charge Nurse
North Mississippi Medical Center
05.2021 - Current
Front End Supervisor
City Thrift
01.2019 - 05.2019
Call Center Representative
MediHealth Marketing
09.2018 - 12.2018
Customer Service Management
Iqor Call Center
03.2015 - 08.2018
Order Picker
Diversity Vuteq
05.2013 - 08.2013
Walmart Supercenter
04.2011 - 02.2014
High School Diploma - undefined
Nursing
Itawamba Community College