Chelsea Kendall
Summary
Organized Executive Administrative with expertise in providing support. Forward-thinking leader with success in tactical and strategic planning and organizational roadmap development. Highly responsive to company and client needs.
Overview
16
16
years of professional experience
Work History
Event Designer
Nature Of Design
Walkersville, MD
01.2019 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking and event promotions.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Home Services Project Specialist Home Depot Corp/Sales Representative
Home Depot
Germantown, MD
03.2018 - 07.2021
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Conference Coordinator
Gaylord National Resort And Conventional Center
National Harbor, MD
02.2008 - 11.2012
- Managed event logistics and operations
- Managed administrative logistics of events planning, event booking and event promotions
- Established clerical office procedures by accurately managing budgeting, bookkeeping and auditing tasks.
- Delivered smooth training and supervised work and execution of job assignments
- Managed calendars, arranging meetings; distributed work assignments to correct departments
- Attended management meetings and prepared meeting minutes
Group Housing Coordinator
Gaylord National Resort & Convention Center
National Harbor, MD
02.2008 - 11.2010
- Reviewed documentation and input data into computer system to build group reservations, room blocks, and built rate implementation for call center.
- Clients direct contact regarding contracted rooming blocks for 2,000 full-service convention hotel.
- Created weekly reports for meeting planners
- Proficient with Microsoft Office, Excel, Great Verbal and Written communication skills
- Referred clients to appropriate team members, community agencies and organizations to meet customers needs.
Guest Services Supervisor
Annapolis Marriott Waterfront Hotel
Annapolis, MD
05.2006 - 02.2008
- Reviewed upcoming events and distributed work assignments based on needs
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Hired and trained new employees, demonstrating best methods for serving clients and guests by establishing clerical office procedures
- Booked meeting rooms for board members, sent out invitations, ordered all food and beverage and maintained meeting minutes
Education
Bachelor of Science - Liberal Studies
Frostburg State University
Frostburg, MDSkills
- Prioritize, organize, and multi-task to meet deadlines and follow through with multiple projects simultaneously
- Ability to work independently and in group settings to meet established goals
- Strong interpersonal and communication skills, with customer-service focus
- Conflict management and resolution skills; and effective problem-solving and decision-making abilities
- Personal accountability, effective planning skills and ability to establish and assign priorities
- Proficient at : Data Entry, Reading Comprehension, Office Meetings, Financial Spreadsheets, Great Eye for Detail, Customer Satisfaction, Standard Operating Procedures Understanding, Special Projects, Administrative Duties
Affiliations
New Market Rotary Club 2021-Current
Timeline
Event Designer
Nature Of Design
01.2019 - Current
Home Services Project Specialist Home Depot Corp/Sales Representative
Home Depot
03.2018 - 07.2021
Conference Coordinator
Gaylord National Resort And Conventional Center
02.2008 - 11.2012
Group Housing Coordinator
Gaylord National Resort & Convention Center
02.2008 - 11.2010
Guest Services Supervisor
Annapolis Marriott Waterfront Hotel
05.2006 - 02.2008
Bachelor of Science - Liberal Studies
Frostburg State University
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