Chelsea Kirk
Lead Custodian
Ypsilanti,MI
Summary
As a soon-to-be graduate with a solid foundation in criminal justice law enforcement, this candidate brings valuable skills to the table. Their experience has honed their ability to work effectively as part of a team, tackle complex problems, and manage time efficiently. Eager to embark on their career journey and make meaningful contributions to the field with their unwavering commitment and drive.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Lead Custodian
University of Michigan
10.2016 - Current
- Maintained all janitorial equipment in a clean, safe and operable condition
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Member of emergency response team.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated backpack vacuum and other power equipment tools, including T5 floor scrubber, Kivac, Ivac, Chariot floor scrubber and Answerpac
- Dusted furniture, walls, machines and equipment
- Operated janitorial equipment properly and safely
- Traveled to and from work sites in a timely manner
- Gathered and emptied trash and recycling bins
- Cleaned and maintained bathrooms and showers and swept and mopped floors
- Maintained accountability for building keys, master keys, and access cards
- Cleaned buildings and grounds, including bathrooms, fixtures, and windows
- Notified building managers about needed repairs and replacement equipment
- Checked and stocked inventory throughout the facility
- Set up and took down chairs and tables
- Emptied all trash cans and replaced liners
- Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays
- Operated compactors and balers to discard cardboard boxes and trash
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines
- Responded to teacher and staff requests for building and maintenance repairs and cleanups
- Troubleshot problems with equipment, devices or products
- Supervised staff and monitored performance, as well as coached and mentored in daily responsibilities
- Maintained and enforced standards of cleanliness and organization
- Delegated tasks to multiple employees while maintaining an efficient workplace atmosphere.
Garden Associate
Walmart Supercenter
12.2014 - 08.2015
- Recommended merchandise based on customer needs
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Educated customers on product and service offerings
- Trained all new sales employees on effective techniques
- Provided expert product and service information
- Listened to customer needs and preferences to provide accurate advice
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Accurately prepared cash deposits with zero discrepancies
- Processed cash and credit transactions through company POS system
- Administered all point-of-sale opening and closing procedures
- Developed and executed sales promotions
- Created attractive displays for merchandise to enhance sales
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation
- Replenished floor stock and processed shipments to ensure product availability for customers
- Assisted in managing day-to-day business operations, including selling various products by explaining unique features and educating customers on proper application of products
- Selected bulbs, bushes, trees and flowers for planting
- Prepared for winter holidays with lights, wreaths and garlands
- Swapped out plant containers and flowerbeds each spring, summer and fall
- Arranged shrubs, trees and flowers to create particular landscape effects.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Home Health Aide
Private home care
06.2005 - 12.2014
- Administered all necessary medications as directed by care plan
- Monitored clients' progress to report necessary changes
- Transported client to doctor's appointments and to complete other related errands
- Developed strong and trusting rapport with each client to facilitate best care possible
- Mopped floors, vacuumed, washed dishes and performed an array of other household chores to assist clients
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves
- Assisted disabled individuals to foster independence while still closely monitoring safety
- Delivered a high level of assistance in general household duties, which included cooking, meal prep and food shopping
- Provided personal nursing care in pre- and post-operative situations
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care
- Worked to improve patient outlook and daily living through compassionate care
- Communicated extensively with patients to provide assistance, support and instructions
- Observed strict confidentiality and safeguarded all patient-related information
- Maintained a clean and well-organized environment to promote client happiness and safety
- Monitored clients' progress to report necessary changes
- Completed data entries in charts and log books to document clients' progress with accuracy
- Ensured clients' well-being, safety and comfort in adherence with physicians' orders.
Lead Sales Associate
Dollar General
07.2010 - 12.2012
- Trained and developed new team members and Sales Associates
- Marketed brand and products to drive revenue growth
- Trained new employees each quarter in procedures and policies in order to maximize team performance
- Helped customers select products that best fit their personal needs
- Marked clearance products with updated price tags
- Tracked down sources of special products and services to meet customers' special needs
- Educated customers on product and service offerings
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments
- Exchanged returned merchandise for customers quickly and efficiently
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
- Offered exceptional customer service to differentiate and promote the company brand
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Organized the store by returning all merchandise to its proper place
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Held each team member accountable for achieving brand and performance goals
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas
- Maintained visually appealing and effective displays for the entire store
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Managed accurate and adequate cash stock and inventory balances.
Education
Associate Degree in Criminal Justice - Law Enforcement
Washtenaw Community College
Ann Arbor, MI 2023.01 - Current
High School Diploma -
Ashworth College
Norcross, GA 01.2022 - 06.2023
Skills
Detail-oriented
Goal-oriented
Works well under pressure
Organized
Reliable and Responsible
Teamwork and Collaboration
Excellent communication skills
Strong work ethic
Proficient with Microsoft Word/Excel
Complex Problem-Solving
Emergency Response
Detail-oriented
References
- Derek Murray, Co-worker, 734-740-8048
- Michael Klapperich, Co-worker, 734-255-7983
- Debra Zelinski, Supervisor, 734-764-7340
- Celeste McGee, Co-worker, 734-407-9288
Timeline
High School Diploma -
Ashworth College
01.2022 - 06.2023
Lead Custodian
University of Michigan
10.2016 - Current
Garden Associate
Walmart Supercenter
12.2014 - 08.2015
Lead Sales Associate
Dollar General
07.2010 - 12.2012
Home Health Aide
Private home care
06.2005 - 12.2014
Associate Degree in Criminal Justice - Law Enforcement
Washtenaw Community College
2023.01 - Current
Similar Profiles
Chloe NguyenChloe Nguyen
Student/C&DH Lead at University of MichiganStudent/C&DH Lead at University of Michigan
Shriya SinhaShriya Sinha
Graduate Student Research Assistant at University of MichiganGraduate Student Research Assistant at University of Michigan
James DartJames Dart
Paramedic & ER Tech at University of MichiganParamedic & ER Tech at University of Michigan
Sophia BunnellSophia Bunnell
Varsity Women's Water Polo at University of MichiganVarsity Women's Water Polo at University of Michigan
Madison BellusMadison Bellus
Janitor at 242 Community ChurchJanitor at 242 Community Church