Chelsea Knight-Champlin
Brandon,MS
Summary
Forward-thinking Executive Director with solid history of accomplishment in Senior Living settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities.
Overview
11
11
years of professional experience
Work History
Executive Director
Ridgeland Place Assisted Living & Memory Care
Ridgeland, MS
04.2023 - 01.2024
- Maintained State and Corporate standards and requirements consistently
- Upheld integrity and devotion to my residents and staff via compassionate and deliberate decision-making
- Maintained greater than 95% occupancy throughout my tenure
- Managed building renovations and on-going projects via property investors
- Decreased overall turnover rate by 38%
- Developed and implemented strategic plans to ensure organizational growth and development.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
- Assisted in developing budgets for each departmental unit within the organization.
- Performed risk assessments across multiple areas of operations in order to identify potential issues before they arise.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Strengthened company business by leading implementation of new projects and procedures.
Business Office Director
Ridgeland Place Assisted Living & Memory Care
Ridgeland, MS
01.2017 - 04.2023
- Work closely with residents and family members to best address financial and contractual needs
- Review and submit community invoices as well as maintain vendor relations
- Assist the Executive Director with completion of monthly Variance Reports and special projects
- Process billing statements and address customer billing inquiries
- Create and manage resident and vendor contracts
- Track all community accounting changes and required documentation pertaining to resident move-ins, move-outs, credits, and rate adjustments
- Maintain Personnel and Resident files
- Diligently handle all human resource tasks and concerns, working closely with corporate HR to ensure compliance
- Review, maintain, and submit weekly payroll reports
- Report and maintain Worker’s Compensation claims
- Implement and maintain employee incentive programs to promote personal growth and development within employees
- Assist employees with benefit enrollment, orientation, training, continuing education courses, and payroll inquiries
- Perform weekly assessments of payment collections, unbilled services and outstanding debt.
- Monitor accounts receivable, advising of delinquencies or other account irregularities.
- Assume duties of the Executive Director in the event of her absence which includes, but is not limited to: overseeing all departments, reporting to state agencies as required, providing information to corporate partners as needed, maintaining appropriate staffing ratios, and managing issues alongside other managers to maintain safety and efficiency
Insurance Underwriter
Safeway Insurance Company Underwriter
Flowood, MS
11.2015 - 12.2016
- Assisted insurance agents and team members in successfully navigating the various programs and systems used to submit applications, endorsements, payments, and claims
- Thoroughly audited applications and endorsements submitted by sales agents
- Communicated errors and corrections to be made on audited items to both agents and clients
- Composed and maintained daily auditing reports
- Revised and monitored customer billing statements
- Assisted customers and agents with coverage inquiries
- Wrote to field representatives, medical personnel or others to obtain further information or explain company underwriting policies.
Business Office Manager
State Farm
Flowood, MS
12.2012 - 11.2015
- Managed Premium Funds Account, including daily deposits and balancing
- Serviced all customer accounts and individual needs
- Trained new and existing employees on systems, company policies, and changes
- Worked directly with clientele to address specific needs and/or claim processing
- Prepared and communicated weekly and monthly reports for employees and management
- Scheduled and organized weekly and monthly meetings for corporate and agency team members
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
Education
Bachelor of Arts -
University of Southern Mississippi
Hattiesburg, MS12-2011
Skills
- Operational and Financial Reporting
- Human Resources Management
- Department Leadership
- Problem Solving and Critical Thinking
- Verbal and Written Communication
- Business Needs Identification
- Exceptional People Skills
- Time Management
- Detail Oriented
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Executive Director
Ridgeland Place Assisted Living & Memory Care
04.2023 - 01.2024
Business Office Director
Ridgeland Place Assisted Living & Memory Care
01.2017 - 04.2023
Insurance Underwriter
Safeway Insurance Company Underwriter
11.2015 - 12.2016
Business Office Manager
State Farm
12.2012 - 11.2015
Bachelor of Arts -
University of Southern Mississippi
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