Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic

Chelsea Knight-Riche

N. Fort Myers,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting,forecasting, and financial management.



Overview

9
9
years of professional experience

Work History

Assistant Service Center Manager

Suncoast Credit Union
11.2019 - Current


  • Mitigating risk exposure to the members and the business


  • Ensured smooth running of the service center by overseeing staff schedules, delegating duties, and monitoring performance.
  • Conducted regular staff meetings to discuss operational updates, address concerns, and foster communication amongst team members.
  • Provide prompt, world class customer service to members
  • Coach and mentor co-workers to grow in their career
  • Resolve customer complaints in a prompt and professional manner.
  • Evaluated employee performance periodically, provided constructive feedback, and identified areas for improvement leading to increased staff motivation and productivity.
  • Addressed customer complaints promptly, taking corrective actions as needed to maintain satisfaction levels.
  • Maintained high standards of customer service through continuous staff coaching and development efforts.
  • Reduced employee turnover by creating a positive work environment, fostering teamwork, and offering growth opportunities within the company.
  • Managed daily operations, ensuring timely completion of tasks and optimal resource allocation for maximum efficiency.

Relationship Banker

Bank of America
07.2019 - 10.2019
  • Process a wide range of financial transactions for customers
  • Build relationships with clients
  • Perform daily reconcile of accounts open and teller transactions
  • Resolve customer complaints promptly and efficiently
  • Cross sell products on the teller line and platform.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.

Ecommerce Supervisor

Walmart
01.2016 - 01.2019
  • Supervising and training new staff
  • Working in a high stress environment
  • Setting and meeting customer satisfaction goals.
  • Facilitated seamless communication between e-commerce personnel, warehouse staff, shipping providers, and other relevant stakeholders throughout each step of order fulfillment operations.
  • Coordinated cross-functional teams for successful product launches and promotional events.
  • Spearheaded initiatives for enhancing customer loyalty through personalized experiences, targeted promotions, and rewards programs.
  • Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.

Education

High School Diploma -

Miami Northwestern Senior High School
Miami, FL
06.2010

Skills

  • Relationship building
  • Mentoring
  • Coaching
  • Problem Solving
  • Critical Thinking
  • Multitasking
  • Working as a team and individually
  • Staff Training
  • Staff Supervision
  • Team Leadership
  • Team Collaboration
  • Active Listening

Personal Information

Title: Asst. Service Center Manager

Additional Information

I have complete Leadership excellence achievement program. The Leadership Excellence Achievement Program (L.E.A.P.) is a year-long leadership development program geared towards cultivating management and leadership talent within the credit union.
The program seeks to further build the attributes for leadership through Individual and Team Development.

Timeline

Assistant Service Center Manager

Suncoast Credit Union
11.2019 - Current

Relationship Banker

Bank of America
07.2019 - 10.2019

Ecommerce Supervisor

Walmart
01.2016 - 01.2019

High School Diploma -

Miami Northwestern Senior High School

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Chelsea Knight-Riche