Chelsea Kolte
Livermore,CA
Summary
Experienced, versatile, and motivated administrative professional with expertise in project coordination, logistics, and advanced administrative support. Approaches projects with tenacity, attention to detail, and with focus on providing an exceptional customer experience to both internal and external customers.
Accomplished Inside Sales Executive with a proven track record at California Medical Group, enhancing revenue through strategic sales techniques and exceptional customer service. Skilled in CRM technology and adept at fostering long-lasting business relationships. Demonstrates a keen ability to quickly master new technology, coupled with a detail-oriented and positive approach, significantly boosting lead generation and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Remote Inside Sales Executive
California Medical Group
09.2023 - 11.2024
- Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.
- Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
- Assisted in the development of targeted marketing campaigns that increased lead generation rates significantly.
- Provided vital support during trade shows and other promotional events to generate brand awareness among potential customers.
Administrative Assistant
High 5 Builders
02.2022 - Current
- Maintain all files, schedules and calendars for a large construction company with 40+ employees
- Maintain customer information and project status reports; provide logistical and administrative support to Executives, Project Managers, Employees and Customers
- Provide professional verbal and written communication; ensuring customer satisfaction and that people have the information they need to do their jobs effectively
- Schedule appointments, direct phone calls and manage mail and shipments
- Create, process and track purchase orders and contracts; provide follow up on any issues or outstanding items
- Manage monthly inventory including office, parts and equipment
- Provide exceptional customer service, while adhering to company standards and protocol; establish rapport and work to resolve issues with diplomacy and professionalism
- Successfully navigate employee relations issues related to scheduling, payroll or sensitive matters
Customer Service Representative
Wishlist Autos
01.2020 - 02.2022
- Provided sales support and customer service to Customers and Sales Managers across a variety of platforms (walk-in, phone, internet, social media)
- Built and maintained relationships with customers before, during, and after the sale
- Provided followed up on outstanding issues, administrative tasks and customer interest inquiries
- Managed and updated customer database; provide metrics and reports to Sales Managers
- Organized and maintained customer documents, maintained document control protocol, ensuring files and contracts were accurate and complete
- Managed schedules and book appointments for multiple sales managers
- Greeted customers, answered calls and responded to inquiries with pace and professionalism
Administrative Assistant
First California Title Company
03.2018 - 01.2020
- Created and maintained financial and legal documents and contracts; ensuring accuracy and completion; followed up on outstanding items
- Routed a large volume of incoming and outgoing calls with accuracy and discretion
- Greeted visitors, including VIPs, vendors and interview candidates, managed multiple calendars
- Assisted with HR related duties such as onboarding new employees, providing guidance to employees and researching the answers to their questions
- Manage office budget and inventory, ordered and distributed office supplies, furniture, and special requests
- Scheduled, tracked and routed shipments, mail, deliveries and courier services
Inside Sales Executive
Bearcom
12.2016 - 03.2018
- Provided exceptional sales and customer service experiences; answered customers' questions regarding products, prices and availability; ascertained their needs and made recommendations on products and services that would be of benefit to them
- Prioritized daily workflows and tasks to be accomplished for the day, including all inbound calls, quotes and sales-related inquiries
- Set up new accounts, established customer credit, and payment methods
- One of a select group of employees who were trusted with opening and closing the store, requiring strict adherence to company and security protocol
Education
Granada High School
Livermore, CASkills
- Professional phone etiquette
- Tactful and sensitive
- Customer service
- Organized
- Accurate and detail-oriented
- Positive and optimistic
- Administrative experience
- Logistical experience
- Project coordination
- Inside Sales
Timeline
Remote Inside Sales Executive
California Medical Group
09.2023 - 11.2024
Administrative Assistant
High 5 Builders
02.2022 - Current
Customer Service Representative
Wishlist Autos
01.2020 - 02.2022
Administrative Assistant
First California Title Company
03.2018 - 01.2020
Inside Sales Executive
Bearcom
12.2016 - 03.2018
Granada High School
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