Chelsea Kozlowski
White Hall,MD
Summary
Proven Office Assistant at R. Josh Kozlowski Modular Enterprises, adept in enhancing office efficiency and implementing innovative filing systems. Excelled in customer service and data entry, significantly improving document accuracy and professional communication. Skilled in prioritizing work and maintaining a positive attitude, contributing to a well-prepared team and ensuring meticulous administrative support.
Overview
12
12
years of professional experience
Work History
Office Assistant
R. Josh Kozlowski Modular Enterprises
09.2018 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Dispatcher
Point 2 Point Global Security Inc.
01.2017 - 07.2018
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Scheduled security personnel for emergency scenarios
- Ensured timely clocking in and out of personnel
Medical Office Assistant
Aberdeen Family Practice
08.2012 - 04.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Education
None - Business
Harford Community College
Bel Air, MDHigh School Diploma - Business Management/ Computer Science
North Harford High School
Pylesville, MD05.2012
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- File Organization
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Prioritizing Work
- File Maintenance
- Appointment Scheduling
- Professional and mature
Timeline
Office Assistant
R. Josh Kozlowski Modular Enterprises
09.2018 - Current
Dispatcher
Point 2 Point Global Security Inc.
01.2017 - 07.2018
Medical Office Assistant
Aberdeen Family Practice
08.2012 - 04.2014
None - Business
Harford Community College
High School Diploma - Business Management/ Computer Science
North Harford High School
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