Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Kurtz

Beaver Dam

Summary

Charismatic bar manager with a proven track record at Charlie Browns Bar, excelling in customer service and inventory management. Recognized for developing a loyal clientele through effective communication and teamwork. Highly reliable and skilled in cash register operations, ensuring smooth transactions and exceptional guest experiences.

Professional Bartender with extensive knowledge of mixing cocktails and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Housekeeping experience with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges, including deep cleaning. Manages supply inventory and task list efficiently.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Bartender

Thirsty Beaver
05.2024 - Current
  • Mixed and served beverages following established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure efficient workflow.
  • Developed rapport with customers, enhancing their overall experience through personalized service.
  • Handled cash register operations, ensuring accurate transaction processing and cash management.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Housekeeping Cleaner

Marvin's Manor
02.2024 - Current
  • Maintained cleanliness and organization in residents rooms and common areas.
  • Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
  • Executed thorough sanitization procedures to ensure health and safety standards were met.
  • Managed laundry services, ensuring timely processing of linens and towels.
  • Assisted in inventory management of cleaning supplies, facilitating efficient stock levels.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.

Bar Manager

Charlie Browns Bar
07.2011 - 02.2024
  • Oversaw daily bar operations, ensuring high standards of service and customer satisfaction.
  • Trained and mentored staff on beverage preparation and customer service techniques.
  • Developed innovative cocktail menus, enhancing overall guest experience and engagement.
  • Managed inventory levels, reducing waste and optimizing order processes for supplies.
  • Implemented health and safety protocols, maintaining compliance with local regulations.
  • Analyzed sales trends to adjust drink specials, maximizing profitability during peak hours.
  • Fostered positive team dynamics through effective communication and conflict resolution strategies.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Assisted in training new bartenders on drink preparation and customer service protocols.
  • Monitored inventory levels, restocked supplies to prevent shortages during peak hours.
  • Resolved customer complaints promptly, maintaining high standards of satisfaction and loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

CNA

Beaver Dam Community Hospitals
06.2007 - 09.2015
  • Provided compassionate care to patients, ensuring comfort and safety during daily activities.
  • Assisted with personal hygiene tasks, promoting dignity and respect for each resident.
  • Monitored vital signs, accurately documenting changes and reporting to nursing staff.
  • Collaborated with healthcare team to develop individualized care plans based on patient needs.
  • Trained new staff on best practices for patient care and safety protocols.
  • Implemented infection control measures, contributing to a safe healthcare environment.
  • Advocated for patients' needs, enhancing communication between families and medical professionals.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.

Education

Beaver Dam Unified High School
Beaver Dam, WI

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Teamwork and professionalism
  • Customer service expertise
  • Cash register operation
  • Payment processing
  • Memory retention
  • Inventory

Certification

Operators License for the city of Beaver Dam


Community-Based Residential Facility Caregiver Training

-Dietary Needs, Menu Planning, Food Preparation and Sanitation

-First Aid and Procedures to Alleviate Choking

-Fire Safety

-Universal Standard Precautions

-Administration and Management of Medications


Certified Nursing Assistant with High Honors Technical Diploma











Timeline

Bartender

Thirsty Beaver
05.2024 - Current

Housekeeping Cleaner

Marvin's Manor
02.2024 - Current

Bar Manager

Charlie Browns Bar
07.2011 - 02.2024

CNA

Beaver Dam Community Hospitals
06.2007 - 09.2015

Beaver Dam Unified High School

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