Chelsea LaCombe
Summary
Accomplished Experience Center Manager II at Rave Financial Credit Union, adept in operations management and staff leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and employee engagement, leveraging interdepartmental collaboration for streamlined operations. Achieved notable improvements in revenue generation and retention rates, demonstrating a strong blend of sales expertise and team supervision.
Overview
10
10
years of professional experience
Work History
Experience Center Manager II
Rave Financial Credit Union
09.2022 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Managed work and performance of more than 10 employees.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Increased community engagement with center by organizing and promoting local events that resonated with community interests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Sr. Branch Manager (DLMO)
PNC Bank, NA
07.2015 - 09.2022
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
- Ensured regulatory compliance by keeping abreast of industry developments, updating policies as necessary, and conducting regular audits.
- Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
- Led a diverse team to achieve sales targets through proactive coaching, mentoring, and performance management.
- Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
- Built strong relationships with key clients, resulting in increased loyalty and repeat business.
- Maximized cross-selling opportunities by training staff on product offerings across various departments within the organization.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Submitted loan applications to underwriter for verification and recommendation.
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
Education
No Degree - Certified Credit Counselor
Baton Rouge Community College
Baton Rouge, LA09-2024
No Degree - Financial Health Counselor
Baton Rouge Community College
Baton Rouge, LA07-2024
High School Diploma -
Vidor High School
Vidor05-2008
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Team supervision
- Staffing
- Compliance monitoring
- Staff hiring
- Sales proficiency
- Sales management
- Staff development
- Training coordination
- Operations oversight
- Financial reporting
- Sales expertise
- Cash oversight
- Facility maintenance
- Customer service
- Hiring and onboarding
- Employee development
- Decision-making
- Performance evaluation and monitoring
Timeline
Experience Center Manager II
Rave Financial Credit Union
09.2022 - Current
Sr. Branch Manager (DLMO)
PNC Bank, NA
07.2015 - 09.2022
No Degree - Certified Credit Counselor
Baton Rouge Community College
No Degree - Financial Health Counselor
Baton Rouge Community College
High School Diploma -
Vidor High School
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<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center