Chelsea Lange
Grand Rapids
Summary
Dynamic and customer-focused professional with experience at Point O Woods Golf Club, excelling in guest engagement and dietary support. Proven ability to resolve complaints and enhance dining experiences through exceptional service and menu knowledge. Skilled in POS system operation and committed to maintaining a professional appearance in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Point O Woods Golf Club
07.2022 - 10.2027
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Licensed Esthetician
The Salon Professional Academy
04.2025 - 01.2027
- Fostered friendly, warm, and exceptional customer experience.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Resolved customer complaints and facilitated conflict resolutions.
Education
Associate of Science - Nursing Practice
Lake Michigan College
Benton Harbor, MI05-2028
Esthetician - Esthetics
The Salon Professional Academy
Holland, MI04-2026
Skills
- Dietary support
- POS system operation
- Wine pairing
- Menu memorization
- Professional appearance
- Team member support
- Guest engagement
- Cash handling
Certification
- Licensed Esthetician
Languages
English
Full Professional
Timeline
Licensed Esthetician
The Salon Professional Academy
04.2025 - 01.2027
Wait Staff Member
Point O Woods Golf Club
07.2022 - 10.2027
Associate of Science - Nursing Practice
Lake Michigan College
Esthetician - Esthetics
The Salon Professional Academy
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