Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Chelsea Lanzer

Porter,Tx

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking an opportunity for growth within a company.

Overview

8
8
years of professional experience

Work History

Accounting Assistant

Exterior Amenities
Tomball, Texas
03.2019 - 09.2020
  • Maintained the general ledger system to ensure accurate recording of all transactions.
  • Assisted in the preparation of monthly financial statements and reports.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.
  • Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
  • Assisted in the preparation of annual budgets and forecasts.
  • Assisted with payroll processing by entering employee hours into the system.
  • Developed procedures for more efficient workflow in the accounting department.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Verified and posted account transactions to prepare checks and maintain accounting ledgers.

Operations Assistant

Accuworx/CTI Response
Hockley, Texas
08.2018 - 02.2020
  • Monitored inventory levels, tracked orders and assisted with purchasing decisions.
  • Conducted regular market research activities to identify potential opportunities for improvement.
  • Organized and maintained records of daily transactions and other operational data.
  • Coordinated the delivery of products or services to customers in a timely manner.
  • Assisted with the development of processes and procedures related to operations management.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Ensured that all safety protocols were followed during day-to-day operations.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
  • Maintained accurate records of financial transactions related to operations activities.
  • Organized and filed important company documents, spreadsheets and reports.
  • Answered work phones and routed correspondence to correct parties.
  • Worked closely with other departments on special projects.
  • Identified internal problems and recommended solutions to upper management.
  • Prepared conference rooms for meetings and took minutes.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Service Representative

Pipeline Packaging |
Oyster Creek/Houston, Texas
11.2017 - 08.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Communications Officer

Alvin Police Department
Alvin, TX
01.2013 - 07.2017
  • Provided pre-arrival instructions to callers in life threatening situations.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
  • Coordinated activities between multiple agencies during emergency situations.
  • Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
  • Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
  • Responded promptly to requests for assistance from law enforcement personnel in the field.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.

Education

Bachelor of Arts - Communication Studies

Sam Houston State University
Huntsville, TX
08.2024

Associate of Arts - Sociology

Alvin Community College
Alvin, TX
01.2020

High School Diploma -

Alvin High School
Alvin, TX
01.2010

Skills

  • Data Entry
  • Bookkeeping operations
  • Business Correspondence
  • Invoicing and Billing
  • Customer Service
  • Administrative Support
  • MS Office
  • Invoice Processing
  • Quickbooks
  • Journal Entries
  • Microsoft Excel
  • Accounts Payable and Receivable
  • Inventory Management
  • Recordkeeping
  • Organizational Management
  • Clerical Support

Accomplishments

  • Dean's List
  • CPR certified
  • Pepper Spray certified
  • Created records and data for gang members and/or gang activity
  • Created a billing system
  • Developed legal contracts for Contractors

References

  • Cara causey, President, CTI Response, 832-264-1047
  • Darryl cochrell, Owner, Exterior Amenities, 346-225-1708
  • Jen estes, Owner, Beyond the Numbers, 281-388-4370

Timeline

Accounting Assistant

Exterior Amenities
03.2019 - 09.2020

Operations Assistant

Accuworx/CTI Response
08.2018 - 02.2020

Customer Service Representative

Pipeline Packaging |
11.2017 - 08.2018

Communications Officer

Alvin Police Department
01.2013 - 07.2017

Bachelor of Arts - Communication Studies

Sam Houston State University

Associate of Arts - Sociology

Alvin Community College

High School Diploma -

Alvin High School

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Chelsea Lanzer