Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chelsea Lara

West Jordan

Summary

Customer Returns Processor with expertise in managing product returns and exchanges. Evaluated return requests for compliance with policies, inspected returned merchandise, and ensured efficient restocking. Committed to delivering high levels of customer satisfaction in all return transactions.

Overview

1
1
year of professional experience

Work History

Customer Returns Processor

IDrive Fulfillment
Salt Lake City
04.2024 - Current
  • Conducted research into customer orders and returns using company databases.
  • Performed data entry tasks related to processing customer returns.
  • Processed customer returns, ensuring accuracy and compliance with company policy.
  • Provided guidance to team members on how to handle difficult customer situations involving product returns.
  • Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Shelf all good return items back into inventory.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategic plans to achieve company objectives.

Task Associate

ulta beatuy
West Jordan
07.2024 - 08.2025
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Assisted customers with selecting items and answering questions about products.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Packaged items in accordance with customer orders and product requirements.
  • Assembled boxes, containers and other packaging materials according to specifications.

Education

GED -

Granite Peaks Adult Education
Salt Lake City, UT

Skills

  • Data entry
  • Customer service
  • Problem solving
  • Effective communication
  • Return authorization
  • Employee training
  • Problem resolution
  • Communication skills
  • Software navigation
  • Tracking complaints
  • Professionalism
  • Problem-solving
  • Excellent communication
  • Team collaboration
  • Computer skills
  • Multitasking Abilities
  • Multitasking capacity
  • Efficient organization

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Task Associate

ulta beatuy
07.2024 - 08.2025

Customer Returns Processor

IDrive Fulfillment
04.2024 - Current

GED -

Granite Peaks Adult Education

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