Chelsea Lass
Gloucester,VA
Summary
Family services professional with rich background in supporting families through various challenges, ensuring their well-being and promoting positive outcomes. Known for fostering collaborative environments and achieving impactful results. Reliable team player with knack for adapting to changing needs, bringing excellent communication and problem-solving skills to table.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Parklawn Wood Funeral Home
03.2023 - Current
- Used files in our facility of current property owners to generate incoming leads, making sure families have up to date knowledge and files were worked through.
- Answer any and all questions given by families to insure the have the most accurate and up to date information.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
- Supported families on day of interment to resolve any problems and answer questions.
- Developed individualized care plans for clients, taking into account unique needs, preferences, finances and cultural backgrounds.
- Built solid and trusting rapport with families, fostering trust and communication to meet grieving families needs.
- Coordinated paperwork and required records to meet all business and legal requirements.
Bookseller
Barnes & Noble
08.2022 - 02.2023
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Established strong relationships with customers to encourage repeat business.
Manager
A Dog's Day Out
02.2022 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Conducted thorough assessments of new dogs entering daycare to ensure compatibility with existing groups.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
Full Time Key Holder
Jo-Ann Fabric and Craft Stores
08.2020 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Sales Associate
Plant Partners, Inc
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.
- Contributed to a safe working environment by maintaining clean, organized, and hazard-free workspaces throughout the nursery.
Assistant Manager
Rackroom Shoes
04.2019 - 12.2020
- Trained new team members on company processes and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
Customer Service Representative/Key Holder
The Silver Box
08.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative/Key Holder
Village Cleaners
01.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
Education
High School Diploma -
Gloucester High School
Gloucester, VA01.2017
Skills
- Dependable
- Quick Learner
- Client Focused
- Time Management
- Complex Problem-Solving
- Supervising Experience
- Patience and Empathy
- Work Ethic and Integrity
- Customer Service
Certification
Driver's License, 09/19, 02/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Length of work history is not due to ever being fired but due to constant moving and life situations.
Timeline
Family Service Counselor
Parklawn Wood Funeral Home
03.2023 - Current
Bookseller
Barnes & Noble
08.2022 - 02.2023
Manager
A Dog's Day Out
02.2022 - 02.2023
Sales Associate
Plant Partners, Inc
03.2021 - 07.2021
Full Time Key Holder
Jo-Ann Fabric and Craft Stores
08.2020 - 03.2022
Assistant Manager
Rackroom Shoes
04.2019 - 12.2020
Customer Service Representative/Key Holder
The Silver Box
08.2018 - 04.2019
Customer Service Representative/Key Holder
Village Cleaners
01.2015 - 08.2018
High School Diploma -
Gloucester High School
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