Chelsea Lezott
Browns Mills,NJ
Summary
Highly organized expert with experience managing operational activities and personnel. Talented at using data-driven processes and advanced technologies to increase efficiency and reduce costs. Strong communication and problem-solving skills and poised when managing a wide range of tasks. Proven track record successfully managing and leading teams, maintaining customer satisfaction, and meeting short-term and long-term performance goals. Proficient in medical terminology, scheduling appointments, collecting, and entering data, and handling inquiries. Solid understanding of HIPAA regulations and insurance verification processes. Dedicated to optimizing office efficiency and providing exemplary patient care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ocean Otolaryngology LLC
01.2024 - Current
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Sales/Customer Service Representative
Olde World Bakery
11.2023 - Current
- Complied with health and safety codes to protect staff and customers
- Resolved customer concerns with a positive approach and constructive strategies
- Took orders, calculated charges, and processed billing for special orders.
Operations Specialist
USN
08.2002 - 08.2022
- Assisted in the development of strategic plans for long-term related operations
- Identified potential risks associated with daily activities and implemented strategies to mitigate them
- Trained new service members on proper operating procedures and provided ongoing support as needed
- Maintained navigational charts, publications, and electronic databases in accordance with regulations
- Monitored shipboard systems for safe navigation and proper functioning of equipment.
Training Officer
Naval Operational Support Center
08.2019 - 06.2022
- Delivered presentations at conferences on innovative approaches used in corporate education initiatives
- Provided feedback on employee progress and identified areas for improvement
- Designed interactive activities to engage participants in the learning process
- Drafted reports outlining program successes and challenges encountered during implementation
- Conducted regular safety meetings to review company policies and procedures
- Developed comprehensive training program for customer service personnel, resulting in improved customer satisfaction scores
- Managed IT risk management processes, including identifying potential risks and developing strategies for mitigating them.
Assistant/Acting Training Officer
USS Oscar Austin DDG-79
03.2016 - 06.2019
- Maintained an 18 departmental accountability for training certifications
- Tracked all readiness areas which led to a 100% readiness assessment
- Maintained mission readiness for all critical areas of training
- Developed comprehensive training program for customer service personnel, resulting in improved customer satisfaction scores
- Delivered presentations at conferences on innovative approaches used in corporate education initiatives.
Tactical Air Controller
USN
06.2006 - 06.2019
- Adapted quickly to changing conditions by coordinating aerial reconnaissance efforts
- Monitored airspace for potential threats and unauthorized aircraft
- Coordinated close air support operations with forward operating bases in hostile environments
- Implemented contingency plans to ensure mission success in high-risk situations
- Conducted training exercises to enhance team proficiency in combat operations tactics
- Assisted Fleet Commander with assessment and further proficiency training with junior controllers.
Education
BS Healthcare Administration -
Southern New Hampshire Online
Certification in Medical Billing and Coding -
DeVry University
Phoenix, AZComputer Operator Certificate -
Department of Labor
Licensed Practical Nursing Credits- Jersey College -
Jersey College
Ewing, NJ10.2023
Skills
- Strong Computer Skills
- Customer Service
- Human Relations
- Standard Operating Procedures Proficient
- Medical terminology knowledge
- Clinical Documentation
- Data Entry
- Electronic Health Records
- Patient Scheduling
- Active Listening
- Strong Analytical and Problem-Solving Skills
- HIPAA Compliance
Certification
Cardiopulmonary Resuscitation
Timeline
Medical Assistant
Ocean Otolaryngology LLC
01.2024 - Current
Sales/Customer Service Representative
Olde World Bakery
11.2023 - Current
Training Officer
Naval Operational Support Center
08.2019 - 06.2022
Assistant/Acting Training Officer
USS Oscar Austin DDG-79
03.2016 - 06.2019
Tactical Air Controller
USN
06.2006 - 06.2019
Operations Specialist
USN
08.2002 - 08.2022
BS Healthcare Administration -
Southern New Hampshire Online
Certification in Medical Billing and Coding -
DeVry University
Computer Operator Certificate -
Department of Labor
Licensed Practical Nursing Credits- Jersey College -
Jersey College
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