Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Libbey

Winter Haven

Summary

Licensed Auto insurance professional with solid foundation in underwriting and customer service. Known for delivering high-quality service and tailored insurance solutions. Recognized for consistently meeting client needs through adaptive problem-solving and strategic thinking.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

GEICO
02.2025 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Finalized sales and collected necessary deposits.

Technician

4 Walls Entertainment
08.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Efficiently coordinated with fellow technicians, fostering a cooperative work environment that encouraged excellence.
  • Mounted equipment, concealed wires, installed lighting, programmed lighting, and assisted in focusing lights.

Entertainment Technician

LEGOLAND Florida Resorts
04.2023 - 02.2025
  • Supported directors in meeting their creative vision through expert execution of technical aspects during rehearsals and shows.
  • Solved technical issues quickly, minimizing disruptions to performances and maintaining audience satisfaction levels.
  • Completed thorough safety inspections prior to each event, ensuring a secure environment for performers and audiences alike.
  • Enhanced audience experience by skillfully operating lighting and sound equipment during live performances.
  • Maintained high-quality audiovisual equipment, ensuring optimal performance and reliability during events.
  • Adapted swiftly to last-minute changes in show requirements, providing flexible support to cast members and crew alike.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Improved lift safety by conducting regular maintenance checks and addressing potential hazards promptly.
  • Operated and was trained to operate a Boom Lift as needed during install shifts.
  • Operated and was trained to operate a golf cart when needed during install shifts.

Attractions Attendant

Legoland Florida Resort
05.2022 - 04.2023
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
  • Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
  • Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
  • Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Trained new ride operators on safety procedures and ride operations.

Guest Services Associate

Universal Orlando Resorts
10.2021 - 05.2022
  • Gave information about area attractions and provided directions.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
  • Booked appointments, accepted payments and answered guest questions.
  • Assisted guests with variety of services and local attraction information.
  • Responded to guest inquiries to maximize guest satisfaction.

Documents Specialist

Landmark Legal Group
03.2021 - 10.2021
  • Streamlined workflow processes for better efficiency in handling and processing documents.
  • Maintained updated knowledge of industry standards and best practices for effective document management.
  • Increased customer satisfaction by creating user-friendly templates for frequently used forms and documents.
  • Collaborated with cross-functional teams to gather necessary information for accurate document creation.
  • Ensured accuracy in all documentation with thorough proofreading and editing tasks.
  • Expedited project completion by providing timely support in drafting, formatting, and finalizing crucial documents.
  • Trained new employees on company-specific documentation procedures, ensuring consistency across the team.
  • Improved document management by implementing a consistent filing system and digital archiving process.
  • Oversaw performance of team of technical writers, assigned resources and updated management on projects
  • Transmitted documents, organized revisions and tracked changes.
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Converted documents from one application to another.

Attractions Operator

Universal Orlando Resorts
02.2018 - 03.2021
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Contributed to a positive work environment by collaborating effectively with team members and supervisors.
  • Upheld strict safety standards, adhering to all relevant guidelines and regulations at all times.
  • Supported special events within the park by assisting with crowd control, entertainment scheduling, and other logistical tasks as needed.
  • Managed wait times effectively by implementing efficient boarding procedures and maintaining consistent ride operation speeds.
  • Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
  • Ensured the safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Fostered communication between ride operators and other amusement park personnel to support operations.

Attractions Cast Member

Walt Disney World Resort
01.2016 - 08.2016
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
  • Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
  • Ensured timely opening of attractions by performing required start-up procedures diligently each day.
  • Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
  • Supported special events by assisting with set-up, execution, and breakdown as needed.
  • Provided accurate information regarding park attractions, amenities, and policies to guests, ensuring clarity and understanding.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.

Lighting Technician

Brigham Young University-Idaho
03.2015 - 01.2016
  • Ensured safety during performances by conducting regular inspections and maintenance of all lighting equipment.
  • Troubleshot complex technical issues during live events, ensuring minimal disruption to the audience experience.
  • Conducted routine maintenance and troubleshooting of lighting equipment, reducing downtime during performances.
  • Facilitated seamless transitions between scenes in theatrical productions with precise lighting cues, ensuring polished performance.
  • Adapted quickly to last-minute changes in event schedules and setups, maintaining high-quality lighting under tight deadlines.
  • Enhanced show quality by efficiently operating spotlight equipment during live performances.
  • Supported stage management team in ensuring smooth transitions between scenes by executing precise spotlight movements.

Photographer

Pleasure Pier
06.2012 - 08.2012
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Took photos from different angles and perspectives to capture perfect images.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Offered image proofs to help guests choose best photos from shoot.

Education

Bachelor of Arts - Theatre Tech And Design

Brigham Young University - Idaho
Rexburg, ID

Associate of Arts - Music Performance

College of The Mainland
Texas City, TX
06-2013

Skills

  • Insurance sales expertise
  • Insurance product expertise
  • Client relationship management
  • Underwriting principles
  • Customer service
  • Licensed insurance agent
  • Auto insurance
  • Quotes and sales
  • Policy writing

Certification

  • Licensed 2044 - Personal Lines Property & Casualty Insurance Agent - April 1, 2025

Timeline

Licensed Insurance Agent

GEICO
02.2025 - Current

Technician

4 Walls Entertainment
08.2024 - Current

Entertainment Technician

LEGOLAND Florida Resorts
04.2023 - 02.2025

Attractions Attendant

Legoland Florida Resort
05.2022 - 04.2023

Guest Services Associate

Universal Orlando Resorts
10.2021 - 05.2022

Documents Specialist

Landmark Legal Group
03.2021 - 10.2021

Attractions Operator

Universal Orlando Resorts
02.2018 - 03.2021

Attractions Cast Member

Walt Disney World Resort
01.2016 - 08.2016

Lighting Technician

Brigham Young University-Idaho
03.2015 - 01.2016

Photographer

Pleasure Pier
06.2012 - 08.2012

Bachelor of Arts - Theatre Tech And Design

Brigham Young University - Idaho

Associate of Arts - Music Performance

College of The Mainland

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