Chelsea Licea
Dallas,Texas
Summary
Highly efficient Crew Member, well established in fast paced and challenging environments offering outstanding skills in customer service, food safety and inventory restocking and completing/taking sales. Customer-focused food service worker devoted to be a successful and reliant candidate who meets customer needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle
02.2024 - 04.2024
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Worked front counter, drive-thru and other areas.
Cashier/host
El Fenix
09.2022 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week with fresh merchandise.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Delivered pick-up and curbside orders to guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Certification in NRCMA - Medical Assisting
The College of Health Care Professions
Dallas, United States11.2024
Associate of Applied Science - Business
Eastfield College
Mesquite, TX08.2025
Skills
- Cash Handling
- Food Safety
- Customer Transactions
- Taking Orders
- Excellent Communication
- Order Taking
- Customer Relations
- Hospitality service expertise
- Problem-Solving
- Food and beverage preparation
- Phone orders
- Teamwork and Collaboration
- Inventory
- Cleaning and organization
- Professionalism
- Multitasking Abilities
- Team Leadership
- Reliability
Certification
CPR and AED certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
Chipotle
02.2024 - 04.2024
Cashier/host
El Fenix
09.2022 - 04.2023
Certification in NRCMA - Medical Assisting
The College of Health Care Professions
Associate of Applied Science - Business
Eastfield College