Chelsea Lindsey
Acworth,GA
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Aveon Health
02.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented time-blocking and schedule notifications to optimize time management.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Worked remotely with multiple systems
Customer Service Representative
Kroger
12.2010 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
East Paulding High School
Dallas, GA05.2011
Skills
- Top Skills
- Scheduling
- Customer Service
- Quality Assurance
- Information Assistance
- Managing Medical Practices
- Information Protection
- Patient Scheduling
- Effective Multitasking
- Demographics Information
- Time Management Skills
- Conflict Resolution
- Sorting and Labeling
- Insurance Verification
- Patient Registration
- Call Transfers
- Documentation Skills
- Confidentiality Requirements
- Customer Relationship Management
- Telephone Management
- Service Scheduling
Timeline
Scheduling Coordinator
Aveon Health
02.2021 - Current
Customer Service Representative
Kroger
12.2010 - 05.2015
High School Diploma -
East Paulding High School
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