CHELSEA LOGAN
Tonganoxie
Summary
Dedicated and detail-oriented Escrow Closer and Office Manager known for maintaining smooth office operations and managing high-volume transactions with exceptional organization, accuracy and professionalism. Highly disciplined and committed to delivering excellent service, meeting deadlines, and supporting clients and team members with integrity and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Escrow Manager
Continental Title Company
Tonganoxie
02.2021 - Current
- Tracked departmental expenses and assisted in budget management to ensure financial accuracy.
- Scheduled appointments and meetings, enhancing communication effectiveness among teams.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
- Maintained organized office systems to support efficiency and performance objectives.
- Reviewed contracts for accuracy prior to company approval and signing.
- Documented all transactions meticulously for auditing compliance.
- Addressed discrepancies between buyers' and sellers’ expectations regarding sale agreements.
- Ensured adherence to laws and regulations governing escrow activities.
Assistant Branch Manager
Citizens Federal Savings Bank
Leavenworth
10.2017 - 02.2021
- Executed daily branch operations, including customer service and cash management tasks.
- Led team to consistently exceed monthly sales goals through effective leadership.
- Resolved customer inquiries and complaints promptly, demonstrating strong problem-solving skills.
- Maintained comprehensive knowledge of banking products to assist customers effectively.
- Ensured compliance with audit and regulatory requirements across branch operations.
- Monitored progress towards branch objectives, achieving targets in a timely manner.
- Managed staff schedules and facilitated training programs for new hires.
- Recruited new staff by creating job postings and conducting interviews.
CNA
Sisters of Charity
Leavenworth
03.2012 - 10.2017
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
- Completed in-service training and attended performance improvement meetings.
- Utilized restorative care techniques to promote patient independence.
- Participated in educational activities to stay up-to-date with best practices in nursing.
- Assisted with admission and discharge processes to provide continuity of care.
- Managed multiple tasks effectively while maintaining composure under pressure situations.
- Respected patient privacy rights while providing care services.
- Recorded daily observations regarding patient condition in medical records.
- Exhibited excellent communication skills when interacting with patients and their families.
- Provided emotional support and encouragement to enhance self-esteem of patients.
- Collaborated with nursing staff to ensure quality care delivery to patients.
- Ensured proper documentation of all treatments provided per hospital policies and standards.
Education
High School Diploma -
ACCHS
Kansas05.2011
Skills
- Escrow services management
- Title insurance services
- Regulatory compliance
- Problem solving
- Leadership skills
- Teamwork and collaboration
- Customer service
- Multitasking
- Attention to detail
- Time management
- Adaptability
- Microsoft Office Suite
- Employee supervision
- Scheduling coordination
- Document analysis
- Document preparation
Certification
- Title Insurance License
- Notary Certificate
References
References available upon request
Timeline
Escrow Manager
Continental Title Company
02.2021 - Current
Assistant Branch Manager
Citizens Federal Savings Bank
10.2017 - 02.2021
CNA
Sisters of Charity
03.2012 - 10.2017
High School Diploma -
ACCHS