Chelsea Lopez

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Airbnb Property Manager & Consultant

• Managed daily operations for 12 short-term rental properties, ensuring consistent 5-star guest reviews and Superhost status.
• Coordinated cleaning, maintenance, and restocking with vendor teams to maintain hotel-level standards.
• Advised new Airbnb hosts on optimizing listings, interior staging, photography, and guest messaging automation.
• Handled all booking communications, dispute resolutions, and guest check-ins/outs, achieving 100% 5-star rating.
• Provided ROI projections and cost analysis for potential investment properties.

Operations Consultant – Short-Term Rentals

• Audited Airbnb listings to identify revenue leaks, improve guest experience, and reduce operational issues.
• Built onboarding processes and SOPs for out-of-state investors managing remote Airbnb properties.
• Trained clients on using property management software and third-party tools (e.g. Hospitable, Guesty, Smartbnb).
• Designed welcome books, guest communication templates, and review request systems to streamline operations.

• Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
• Conducted comprehensive financial reviews for new and existing clients, identifying opportunities for growth and improvement.
• Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
• Developed a reputation as a trusted advisor by consistently exceeding customer expectations and providing sound financial guidance tailored to each client''s unique needs.
• Maintained strict adherence to bank policies, procedures, and compliance standards, minimizing risk and potential for financial loss.