CHELSEA L. SLAUGHTER
LAS CRUCES,USA
Summary
Administrative professional with over 30 years experience with background in various industries. Capable of working independently and in a team environment. Recognized by superiors for excellent attendance, strong administrative skills and willingness to take on extra responsibilities.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Navarro Research and Engineering/NASA
03.2025 - Current
- Performs duties in-office
- Operates office equipment such as copiers, scanners, and uses computers for data entry, spreadsheets, word processing, Adobe, NAMS, IdMax, internet research, and other applications
- Assists with hard copy filing and scanning of records
- Provides notary services
- Answers and directs telephone calls and receives and distributes incoming mail
- Arranges mailing services for general correspondence and shipments
- Distributes guidance/policies/forms from the corporate office
- Monitors general office supplies and orders as needed
- Generates purchase requisitions and procurement change orders
- Manages corporate purchase card (PCard) and reconciles monthly transactions/statement
- Orders staff business cards
- Orders staff collages from the Publications Department
- Creates E-cards for staff
- Reserves conference rooms for meetings
- Submits visitor requests and provides general support to visitors (badging and escorts)
- Performs monthly Accountability reporting
- Submits work tickets
- Coordinates weekly Safety Stand Down meetings
- Serves as the Environmental Department’s main contact for any WSTF spills and releases
- Organizes and schedules appointments and interviews
- Coordinates new hire requirements and employee termination processes with the Safety and IT departments
- Maintains the Environmental Training Plan for employees and serves as the point of contact for staff and new hire training, as well as training disenrollment
- Coordinates staff travel, travel authorizations, and employee expense reports with the corporate office
- Maintains Environmental Department Emergency Contact list of names and phone numbers in compliance with the WSTF Emergency Preparedness Plan
- Updates and maintains administrative work instructions
- Plans and organizes special events such as the annual Holiday luncheon, Chili Cook-off, fall picnic, etc.
Biller/Collector/Cash Poster
Mesilla Valley Hospital
06.2021 - 03.2025
- Requires high level accuracy of verifying and reviewing confidential benefits, information and records for 200 bed free-standing Psychiatric Hospital
- Biller/Collector position responsible for submission and collections of all claim to appropriate medical/behavioral health insurance providers for processing of claims
- Reviewing of Prior Authorizations and correct insurance information in patient account data
- Resolve denial of claims through timely follow up and following procedures to adhere to timely filing of corrected claims
- Submitting Secondary Claims to appropriate insurance providers such as Medicaid/Medicare/Commercial or Self-Pay
- Collections on delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
- Receives daily mail receipts that have been balanced and stamped for deposit and verifies receipt total
- Maintains a daily cashier reconciliation recap; reports any discrepancies to management
- Properly records returned checks in the accounting and patient accounting system while initiating follow-up
- Researches Explanation of Benefits (EOB) that are not clearly marked for posting
- Post payments to the appropriate account and makes notes required for follow-up
- Responsible for posting charges for both Physician and Intensive Outpatient/Inpatient Hospitalization for patients.
- Posts zero payments to the appropriate account and makes notes required for follow-up
- Maintains all posting logs of daily/weekly/monthly receipts and contractual posted
- Coordinates with Collectors, Financial Coordinator, Director of Business Office and Chief Financial Officer in daily and monthly balancing of accounts
- Makes sure the Director of Business Office is informed of any unusual and significant issues that may affect the daily balancing of the accounts
- Assures that Communication activities promote positive staff relations and timely resolution to outstanding staff request and issues
- Completes all necessary annual trainings and Town hall Meetings required by Corporate, State and Federal Laws
Release of Information Specialist
ScanSTAT Technologies
09.2020 - 06.2021
- Manages all requests and inquiries for patient health information; validates HIPAA compliant authorization; ensures requesting party has legal right to patient information; dispenses patient health information with accountability to all regulatory entities and according to the facility's policies and procedures
- Provides excellent customer service; exhibits professional, attentive, courteous, and respectful demeanor with each customer
- Interacts with requestors to identify medical records needed for continuity of care, review, billing, or release of information
- Access and transmit patient health information via various computerized health record systems, paper, fax, scanning, ScanSTAT Technologies applications, etc
- Maintains the confidentiality of all patient, client, and facility information
- Performs quality reviews according to the quality improvement policies and procedures to ensure accuracy of release, confidentiality, and compliant invoicing
- Performs job duties at established quantitative and qualitative standards to meet departmental goals and objectives
- Demonstrates a complete understanding of the release of information process, including guidelines in training manuals, regulatory manuals, and facility policies and procedures, as related to patient health and billing information
- Maintains current knowledge related to applicable statutes, regulations, guidelines, and standards necessary to perform job duties
- Works with the IT department to incorporate new technologies
- Communicates effectively at all levels within the organization
Customer Service Representative
Caliber Collision
10.2019 - 09.2020
- Answer all phone calls consistently within 3 rings
- All phone messages immediately communicated to the correct recipient
- Monitors work volume scheduled for center and recommends load level requests when necessary; Support market segmentation by assigning cars to appropriate location for quality repair
- Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers
- Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
- May assist in the carrying out customer communication process throughout the repair process
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
- Maintain DRP logbooks and Enterprise ARMS by 9am daily
- Secure proper payments
- DRP DTPS completed as required
Benefits Representative
ERISA Administrative Services
06.2013 - 08.2019
- Responds to information or inquiry requests requiring a significant level of subject matter expertise
- Works as the first point of contact regarding medical benefits enrollment for all Charter Schools and Public Schools State Wide
- Acts as a subject matter expert (knowledge resource) for the team on such topics as benefits administration, plan provisions, processing procedures, and customer specific topics
- Responsible for handling changes to service offering due to policy updates, process revisions or new legislation and following the change request process
- Coordinating training to school based personnel in the understanding and utilization of employee benefits information
- Developing procedures and forms whereby district and school-based personnel can add to, delete from, or update the employee benefits master file
- Ensures that all members of the team are aware of process, system, and policy changes throughout the year
- Responsible for compliance for all processes and to complete each request within strict deadlines
- Responsible for complex data entry and administration utilizing internal software and database as well as Microsoft applications
- Assisted with and created the development of processes for Long Term Disability and Life claims for members to insure accuracy of premiums billed to districts/deductions for employees
- Sole main point of contact for and expertise on Standard policies and procedures
- Responsible for development of internal data system and mobile application while providing communication to programming team in China
- Build and maintain relationships with customers benefit vendors such as Blue Cross Blue Shield, Presbyterian and Davis Vision
- Maintain and update main vendor contacts and manage vendor file error reports
- Provides backup support to other Benefits Representative when required
- Been promoted and received multiple raises as a reflection of my devotion and hard work
- Have been given Assistant Office Manager duties such as performing internal auditing, training seminars for School Districts, as well processing of complex reports specific to Insurance Carriers and State Agency
Release of Information Specialist I
HEALTHPORT
02.2011 - 06.2013
- Received incoming Requests for Information and responded to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner;
- Date stamped all requests and highlighted pertinent data to facilitate processing
- Validated requests and authorizations for Release of Medical Information according to established procedures and HIPAA guidelines
- Completed Release of Information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity, and electronically transmitted medical record to processing operations
- Reviewed the accuracy of scanned documents and ensure documentation reflected the details specified by the requestor
- Performed high quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Provided excellent customer service by being attentive, respectful and professional at all times while insuring the understanding of customer request and follows-through as promised; proactive in identifying and addressing member concerns, or problems
- Shown ability to adapt to change and respond to difficult and challenging situations in a timely and professional manner
- Demonstrated helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers
- Maintained working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to Release of Information
- Performed responsibilities in accordance with HealthPort and member facilities policies and procedures, and state and federal labor regulations to minimize confidentiality breaches
- Maintained confidentiality, information security and ethical behavior when handling all HealthPort and medical records information during transport, storage and disposal
- Attended to and participated in required educational training sessions as assigned
- Communicated with Site Manager and Area Manager on an on-going basis, providing information and data as requested including member's changing needs and requests
- Promptly report to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived
- Ability to accurately and efficiently utilize a computer for data input, retrieval of data, running reports and all other tasks associated with release of information services and time reporting
- Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals
Court Clerk - Civil Division
Santa Fe Magistrate Court
12.2010 - 12.2011
- Performed clerical and secretarial duties like typing, filing, attending to court appointments, answering calls, data entry
- Authenticated copies of court records, prepared docket of cases to be called, contacts witnesses, lawyers, and litigants for the court and instructs them when to appear in court
- Recorded and transcribed court proceedings, handled financial record keeping, and acted as custodian of the court's seal and court records
- Collected fees and other payments or deposits made with the court, prepared reports and court forms, and processed petitions and warrants
- Responsible for publication of court decisions, reviews court records for accuracy, and handled court correspondences as well as scheduling court hearings
- Coordinated with other related departments and staff in other matters
- Answered inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, and payment of fines
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Communicated with public and private attorneys, district attorney's, bail bondsman, law enforcement, etc
- Knowledge of court procedures, policies, rules and regulations
Cashier/Bookkeeper
Fraser Med Center Pharmacy
01.2010 - 03.2010
- Job skills include client relationship development, customer complaint management, problem resolutions, inventory, billing, bank deposit/reconciliation, payroll including benefits, customer service and sales as Pharmacy Bookkeeper
- Provided a high level of customer service and client relations based on outstanding communication with entire Pharmacy team
- Advised customers of HIPPA Privacy laws, O.T.C Selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Promptly answered telephone calls to reflect professional image
- Responsible for communication between Pharmacy Owners, Pharmacy Manager, Pharmacy Technicians and Home Office to ensure efficiency of company policy and procedures were followed on a daily basis
Administrative/Research Assistant
Pecos River Ranch
09.2009 - 12.2009
- Provide office assistance to Ranch Owner, Project Manager, Conciliar/Artist, Creative Consultant and Ranch Manager such as: organizing and color coding office files, answer phone, color coding library, run errands, etc
- Provide support to Ranch Owner's Personal Assistant with information such as contact names and numbers and frequent flyer accounts and Make sure frequent flyer and reward accounts are applied for travel taken; follow-up as needed
- Research and contact potential contractors and vendors such as: internet providers, bridge consultants, real estate attorney's, architects and any other individuals as per request
- Present research results to Project Manager so that information can be reviewed with detail and accuracy
- Light computer projects (example: converting files, obtain computer software, etc) as well as Coordinate technical/internet issues so that functionality of Ranch continues to operate smoothly
Administrative Support
State of New Mexico
12.2007 - 09.2009
- Provide high-level administrative & clerical support by conducting research, preparing reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors and various receptionist duties
- Arrange conference calls, and scheduling meetings required monthly and quarterly meetings with Governor, State Treasurer and Dept Of Finance Office along with Public Members and private citizens
- Entrusted by senior executives such as State Investment Officer, Public Information Officer and General Counsel to complete all administrative responsibilities
- Proofreading Experience: Efficient, accurate, and detail-oriented
- Strong written and verbal communication skills
- Manage and maintain executives' schedules and contact list
- Open, sort, and distribute incoming correspondence, including faxes and daily mail
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Communicated with people, representing the organization to customers, the public, government, and other external sources
Data Imaging Specialist
Genzyme Genetics Corporation
07.2005 - 01.2006
- Prepared and scanned high volume of documents associated with medical specimens into an imaging system
- Index scanned documents to insure they were in the correct specimen file
- Promoted to Quality Assurance Team Member after 2 months employment
- Quality Assurance required very precise attention to detail to insure that all information entered into the system regarding each specimen received was accurate in order to proceed with correct diagnostic testing
- Strict confidentiality of patient's private proprietary information was required in all aspects of employment
- Knowledge of clinical information was required in order to appropriately enter information into database
- Position required flexibility and assertiveness during times of high volume workload
- Supervision of fellow employees' workload in order to balance needs throughout lab
- Responsible for maintaining and meeting hourly, daily and weekly goals for our department to prevent loss of specimen quality
- Performed QA checks to verify the integrity of all documents scanned, evaluated and initiated any necessary corrections
- Manually entered information from documents that did not have the proper information
- Sorted packages delivered by Federal Express according to specimen type and type of testing requested from doctors' and/or clinics
- This required precision in matching paperwork/patient information to perform initial computer date entry
- Constant communication with Genetics Counselors, Client Services, Biochemistry Laboratory and other departments were necessary to provide information regarding patient/specimen status
Sales Coordinator/Sales Administrator
Thermo Electron RM & P
03.2002 - 09.2004
- Sales Coordinator for Corporate level Radiation Measurement and Protection Division
- Responsible for direct communication between customers within 29 states that include but not limited to: Department of Energy, Nuclear Power Plants, Military, Government and Federal Agencies, National Laboratories, Waste Isolation Plants, Landfills and Scrap Metal Yards
- Coordinated orders by communicating with: Assembly, Purchasing, Shipping, Accounting, Quality Control and Material Control Departments to ensure delivery schedules will be met per individual customer requirements and needs
- Imputed high value purchase orders averaging 2 million dollars per month into database, and implemented procedures to ensure corporate Terms and Conditions were followed in a fast paced atmosphere
- Relayed appropriate information and provided quality administrative assistance to appointed outside Regional Sales Managers and Security Account Manager on a daily basis
- Ran weekly, monthly and quarterly Sales Bookings Reports from data base and transferred information into various programs to report figures to General Manager, Directors and Managers both Domestically and Internationally
- Generated and created reports involving both past due and open orders, customer accounts and delivery status for appropriate departments
- Responded to high volume Request For Quotes for nation wide customers on products electronically and verbally, which involved determining best availability by using techniques such as forecasting and Practical Process Improvement
- Provided professionalism and quality customer service when handling customer issues and complaints should they arise
- Established relationship between Globally based sister companies and re-directed customers to correct Thermo facilities
- Provided support for Repair and Calibration, Marketing, Receptionist, Accounting and Production Departments
- Filing system up-keep by compiling shipping documents, packing slips, certificate of conformance and certificate of insurance per completion or each order
- Knowledge of various technical products by receiving Radiation Safety and Product Line training
- Reported payroll and time cards for hourly and salary employees
- Proven computer skills by using software such as Microsoft Word, Excel, Monarch, Salesforce.com, Power Point and Quote Works
- Training and supervision of fellow employees
- Promoted to Sales Administrator after 1 1/2 years employment
Education
Diploma -
Santa Fe High School
Santa FeA.A. - Human Services
Santa Fe Community College
Santa FeSkills
- Administrative skills
- Strong attention to detail
- Excellent attendance
- Ability to work independently and in a team environment
- Customer service
- Communication skills
- Problem-solving
- Time management
- Organization
- Data entry
- Research
- Clerical duties
- Knowledge of administrative and clerical procedures
- Proficient in Microsoft applications (Word, Excel, PowerPoint)
- Sales coordination
- Order coordination
- Customer relationship management
- Report generation
- Payroll and time card management
- Training and supervision of employees
References
- Ann Botros, Previous H.I.M. Director, (505) 573-2720
- Mona Martinez, Previous Supervisor, (505) 220-6516
- Melissa Dimas, Administrative Secretary, (505) 660-3176
Timeline
Administrative Assistant
Navarro Research and Engineering/NASA
03.2025 - Current
Biller/Collector/Cash Poster
Mesilla Valley Hospital
06.2021 - 03.2025
Release of Information Specialist
ScanSTAT Technologies
09.2020 - 06.2021
Customer Service Representative
Caliber Collision
10.2019 - 09.2020
Benefits Representative
ERISA Administrative Services
06.2013 - 08.2019
Release of Information Specialist I
HEALTHPORT
02.2011 - 06.2013
Court Clerk - Civil Division
Santa Fe Magistrate Court
12.2010 - 12.2011
Cashier/Bookkeeper
Fraser Med Center Pharmacy
01.2010 - 03.2010
Administrative/Research Assistant
Pecos River Ranch
09.2009 - 12.2009
Administrative Support
State of New Mexico
12.2007 - 09.2009
Data Imaging Specialist
Genzyme Genetics Corporation
07.2005 - 01.2006
Sales Coordinator/Sales Administrator
Thermo Electron RM & P
03.2002 - 09.2004
Diploma -
Santa Fe High School
A.A. - Human Services
Santa Fe Community College