Chelsea Lyon
Covington
Summary
I’ve worked in medical reception and billing long enough to know how a clinic runs 3 years total. I’m used to checking patients in, keeping the schedule on track, answering questions, and sorting out insurance details before they turn into problems. On the billing side, I handle all claims, fix coding issues, follow up on denials, and communicate to solve problems.
Overall, I’m good at staying organized, keeping things moving, and dealing with whatever comes up during a busy day in a medical office.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Biller, Accounts Receivable
Capital Dermatology of NC
Remote
08.2025 - Current
- Handle daily claim submissions by checking DX/CPT codes, documentation, and payer rules to keep claims clean on the first pass. Sending roughly 100+ claims daily.
- Track down unpaid or denied claims, figure out what caused the issue with insurance if needed, and send appeals or corrected claims when needed.
- Work aging reports regularly to bring down outstanding A/R and keep cash flow steady.
- Communicate effectively with my co-workers to clear up billing questions, fix account errors, and keep information accurate.
- Use EMR - Nextech alongside clearing house Trizetto to maintain claims while complying to HIPPA Guidelines.
- Main Medical Biller for Facility with 3 Providers
Medical Front Office Receptionist
ENT Specialists
Conyers, GA
01.2024 - 01.2025
- Managed full check‑in and check‑out, confirming insurance, updating charts, scheduling follow‑ups, and processing payments, Verifying insurance prior to arrival.
- Coordinated busy schedules for 3 providers and 2 audiologists, staying ahead of double‑booking and last‑minute changes/adjusting to provider needs.
- Spoke with patients all day -answering questions, helping with forms, and explaining basic billing or appointment details.
- Sorted, scanned, and organized medical records, and faxed referrals or requested information to outside offices.-Main Medical Record Tracker
- Handled a high volume of calls, booked appointments, and kept the front desk running smoothly during busy periods.-Main phone handler.
Medical Receptionist
Snapcare Clinic Decatur
Decatur, GA
05.2023 - 01.2024
- Ran full check‑in and check‑out for one primary care provider, updating charts, confirming insurance, scheduling follow‑ups, and taking payments.
- Often worked as the only receptionist, handling 20+ patients a day while keeping the front desk steady and organized.
- Built strong, personal relationships with patients, especially important in the rougher area the clinic served.
- Helped patients with questions, forms, and basic billing details throughout the day.
- Sorted and scanned medical records, kept charts organized, and faxed referrals or requested info to other offices.
- Managed calls, booked appointments, and coordinated with clinical staff to keep the provider’s day on track.
Education
MEDICAL BILLER - MEDICAL BILLING
AAPC
REMOTE07-2026
Skills
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Billing and collection procedures
- Customer service
- Patient billing
- CPT knowledge
- Accounts receivable
- Insurance claims processing
- Claim submission
- Medicare and medicaid process
- Data entry
- Denial management
- CMS-1500 billing forms
- Claims processing
- Payment posting
- ICD-10
- Electronic health record software
- ICD-10 proficiency
- Patient account analysis
- Claims review
- Medical terminology expert
- Medical claims submission
- Records management
- Multitasking and organization
- Account reconciliation
- Accounts receivable management
- Account management
- Medical coding expertise
- Nextech
- Eclinical works
- Trizetto
- Epic
Certification
2026 SMBC Job Ready- Course I: Medical Billing for CPB™ Certification 03/20/2026
Timeline
Medical Biller, Accounts Receivable
Capital Dermatology of NC
08.2025 - Current
Medical Front Office Receptionist
ENT Specialists
01.2024 - 01.2025
Medical Receptionist
Snapcare Clinic Decatur
05.2023 - 01.2024
MEDICAL BILLER - MEDICAL BILLING
AAPC