Chelsea Mace
Marksville,LA
Summary
Well-qualified Office Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Optician
LA Eye and Laser
11.2023 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Reduced company medical insurance premiums through negotiations with brokers, boosting employee morale and increasing retention.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Property Manager
Huff Management Co.
05.2018 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Administered operations to handle needs of more than 75 tenants across 3 property units.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
Manager
Jackson Hewitt Tax Service Inc
10.2016 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Pineville High School
Pineville, LA05.2005
Skills
- Social Perception
- Serve Customers
- Community Outreach Programs
- Leasing and Sales
- Tenant and Eviction Laws
- Mobile Device Operation
- Preventive Maintenance
- Landscaping and Grounds Maintenance
- Multi-Family Property Management
- Tenant Eligibility Determination
- Lease Renewals
- Fair Housing Mandates
- Creative and Adaptable
- Inspect Buildings
- Fair Housing Laws Knowledge
- Effective Planning
- Microsoft Office
- Tenant Screening
- Optical orders
- Insurance Verification
- Insurance Billing
- Computer Skills
Accomplishments
- Oversaw multiple residential family properties totaling over 85 individual units.
- Earned the “Rookie of the Year” Award in 2017 for Outstanding performance.
- Certified in Rural Development and HUD
Timeline
Optician
LA Eye and Laser
11.2023 - Current
Property Manager
Huff Management Co.
05.2018 - 02.2023
Manager
Jackson Hewitt Tax Service Inc
10.2016 - 04.2018
High School Diploma -
Pineville High School
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